Robins Financial Credit Union Atlanta Hwy, Athens, Georgia

Robins Financial Credit Union Reviews

3.7 stars based on 17 reviews

Featured Comments:

• D

  Dr. CH R

  5.0

  I have been a Robins customer for many, many years and highly recommend this bank. The customer service is exceptional whether you contact the bank online, via phone, or in person. In addition, the online banking platform is easy to navigate and to access. Robins simply provides a great overall banking experience year after year.

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  Response from the owner

  Thank you so much for this great review. We appreciate your membership.

• J

  Jason Simms

  1.0

  I'm not sure how this establishment is able to literally get away with theft, but I sent the $1000 payment with a rushed service fee of 39.95 attached with it to the payee. Interesting enough the payment never went through to the mortgage company, therefore the payment would have been late had I not double checked on it. Then had to send the money over the phone to make the payment and then when I showed evidence of me never getting the service that I had originally paid for all Robins told me was a back and forth time wasting excuse such as well you need to call customer service or you need to call the bill pay service and they'll get it squared away. I am beyond frustrated and exhausted with this place!! I am looking for a new banking establishment and I would highly recommend that no one ever bank with them!! The service here is Dawg💩💩💩

• M

  Manda Wooten

  1.0

  I’ve been banking with Robin’s since 2018. They were the 2nd bank to give me a chance after I messed up my credit and until now I thought they did me a favor. I took a 16% interest with them AFTER paying off my first car note through my previous bank with NO late payment history. They told me when I did after a year re finance and it will go down. On March 23, 2022 (same time my car payment is due) I walked into robin’s and spoke with Jerrell Echols. He runs my credit and tells me 12%! He says but wait until April 1st and I will get you a much lower rate. April 1st rolls around and I reach back out he said then 13.9% (2 weeks later because it takes him 2 days to respond to anything) I said that’s not what you told me March 23 and you had me wait until the 1st now it’s 2 weeks later and the rate is higher?!? I’m so confused by this he says ok I can honor the 12 let me get it approved. I have messaged and hounded him about these papers he kept telling me tomorrow tomorrow tomorrow.. this morning (April 27th 2022) he says (after 2 more days of silence) my underwriter said you have to make your account current in order to write it. Not sure why they didn’t consider the fact that this process started several weeks ago but regardless. At 2pm this afternoon I walked into Peachstate financial credit Union and by 4pm they had me at half the interest rate robins was offering me. Robins gave me the Worst experience I’ve had in a long time trying to get a loan taken care of and the last thing I wanted to do was take a hit on my perfect payment history because someone wasn’t doing there job. At first I was understanding but after a few weeks I felt I was being overlooked and pushed to the side. Closing my checking accounts next.. UPDATE: today they have deducted money from my account with out my permission to pay a payment on the same car I just re financed yesterday. Pretty sure it is illegal to withdraw money and apply to an account that is now closed…

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