Rock Valley Credit Union E Flagg Rd, Rochelle, Illinois

Rock Valley Credit Union Reviews

2.1 stars based on 8 reviews

Featured Comments:

• B

  Belle S

  5.0

  Highly recommend this credit union. I love that they have digital services but are still rooted in the community and getting to know the member.

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  Response from the owner

  Hi Anabel, Thank you for your review! Our members are more than just a number to us. Our goal is to be able to connect and provide the products and services you need to meet your financial goals. We are so happy to hear that your experiences have been nothing less than amazing! We love supporting the community and living out the credit union core principle of #PeopleHelpingPeople, just like credit unions across the nation. That being said, if there is any way that we can improve your experience, please do not hesitate to let us know. Thank you for your membership

• B

  Big Parade

  1.0

  I've been a member for over 5 years. Never asked for anything, no overdrafts or returned checks, over $15000 balance but they never contacted me about my loan status. I had to call them 3x and leave messages with the loan officer with no call back. When I finally reached someone by calling again they wouldn't approve a car loan because the car was 6 years old and high miles and one old collection account from 4 years ago that couldn't be avoided because I lost my job at the time. My credit score is not that bad and I have a fully paid off $17000 previous vehicle loan in my history and I am employed since and have been but it didn't matter. They don't seem to care much for their members.

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  Response from the owner

  Hello - We apologize about your recent RVCU experience, and would like to make things right. We care very deeply about our members. After all, they're the reason we are here today. Please give us a call at (815) 282-0300 so we can help find some alternative solutions for you. Thank you

• R

  Rober Hernandez

  1.0

  I have the bad sperience,. Every day,. They are taking my money without my permission,. And when my bills tried to take the money is not enough money,. And they don't pay anything but they charged 30 dollars,. That make me sick., Please don't open account at this place.,

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  Response from the owner

  Hi Rober, We are sorry that your experience has not exceeded your expectations. We would appreciate an opportunity to make things right. Please call our Member Contact Center at (815) 282-0300 or email [email protected]. Thank you

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