Rockland Employees Federal Credit Union E Central Ave, Spring Valley, New York

Rockland Employees Federal Credit Union Reviews

3.4 stars based on 10 reviews

Featured Comments:

• W

  Wayne Mitchell

  5.0

  I have always had a pleasant experience with REFCU. The staff has always been professional, courteous and friendly.

• T

  Tee Morris

  1.0

  Their service is horrible! reading your comments makes me realized I'm not the only person who have experience very difficult issues with them. I tried calling to speak to a supervisor and even sent an email to the manager about their culture in that bank. I had a problem and tried to get it resolve, I began calling the bank at approximately 9:35 am till 4pm. I was on hold for most part of the day, finally I was transferred to a supposedly manager; I held on for 2hrs and 16 minutes and then the phone went dead at 4pm. The following day I called again, they assured me that my problem had been addressed. That was the farthest thing from the truth, I give up! and just decided to not bother anymore. I decided to take my business elsewhere. When I'm again able to make it to the bank I will CLOSE my account.

• Y

  Young Balenci

  1.0

  Worst customer service! If it wasn’t for the Auto Loan I swear I wouldn’t be dealing with these people. Went to sign up for a checkings account and forgot the referral paper my father filled out for me. When I went to get another before my appointment, the lady denied me and said my father can only take the referral sheet because I’m not a member. Went and got my father only for them to tell me I have to reschedule because it was 15 minutes passed my appointment and the lady that denied me the first time left. And that situation said everything I needed to know.

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