Rocky Mountain Bank & Trust Cheyenne Meadows Rd, Colorado Springs, Colorado

Rocky Mountain Bank & Trust Reviews

3.1 stars based on 9 reviews

Featured Comments:

• S

  Steve Smith

  5.0

  This is a great bank. Very friendly people that know me when I come in.

• K

  Kelso Warren

  1.0

  The employees are very disrespectful, unprofessional, and the customer service is extremely horrible, I wouldn't recommend this place to my worst enemy they are so bad.

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  Response from the owner

  Kelso - We are sorry to hear your thoughts on Rocky Mountain Bank & Trust and would like to discuss further. Please call us at 719-579-7628 to discuss your accounts and how we can better serve our customers in the future.

• I

  Ian Soderquist

  1.0

  EDIT: Thank you so much for the response. That is very good business practice! Very sad that the bank treated me how they did. As a local guide, I feel as I need to review the places I go, both positive and negative. Alexandria still works here as a manager, as she was mentioned in a review in the thread. I came here today as I knew that they have a coin counter for members, so I was there to join then. My purpose was to also purchase quarters ($500 box) and I stated that to the teller. She referred me to Alexandria to open my account, and we did so accordingly, telling her the main purpose of my account being opened "To buy and exchange coinage, as I am a collector." They had no issue with the account being opened, so they continued and I deposited $100 to start. I then proceed to the counter to the older lady teller that helped my previously and stated that I would now like to purchase the $500 box of quarters, so I hand her $400 cash and say to use the $100 deposited as well to complete the transaction. She got confused with me, so I stated that again. Alexandria stated to me that there was no minimum limit or fee for dropping the balance below any amount, so that was self explanatory. The teller told me that using the money would close the account, so I handed her a $1 bill and told her to keep that as an active balance. She referred me back to Alexandria, as she refused the deposit. Alexandria then began to speak to me in a very unprofessional tone and told me that she would hand me back my $100 account opening deposit if I "will not use the account for bank business." which, indeed, I would still use the account now and then, which I stated. I then asked "How would you like to proceed then, because I stated from the beginning why I was opening an account." She handed back the $101 in total I gave the bank teller and ushered me out of the bank. This is the worst treatment that I have ever gotten from a financial institution. This can both be seen as a review and a complaint to the bank. I'm not a Karen, but I hope that the mgmt team sees this and fixes their issues.

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  Response from the owner

  We are very sorry to hear about your recent experience at Rocky Mountain Bank & Trust. 2020 has seen a major coin shortage across the country and we feel this may have caused some confusion in wanting all coins (quarters) back during your recent transaction. We strive to provide good customer service and apologize for the misunderstanding regarding the account features; additional training with staff will be completed. We wish you well in your coin collecting endeavor.

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