Royal Credit Union - Eau Claire North N Hastings Pl, Eau Claire, Wisconsin

Royal Credit Union - Eau Claire North Reviews

3.7 stars based on 17 reviews

Featured Comments:

• R

  Ren Rudawski

  4.0

  You can bank at several locations around ec

• T

  Tim Moen

  1.0

  Banked there many years ago when Uniroyal was still in operation. I had a checking account, auto loan and a revolving credit loan. I worked at Uniroyal and got laid off. I signed up for unemployment and back then you didn’t get the first unemployment payment for about 5-6 weeks then got all the back payments at once. I always kept money available in my revolving loan so if I did get laid off I could borrow money from it to pay my auto loan until my unemployment checks started coming in. I went in to do just that and the teller told me I had no money available. I said this isn’t right. A man behind the counter ( not a teller) spoke up loud enough for everyone in the building to hear and said “we don’t borrow money to people who don’t work “. I was belittled and humiliated in front of both staff and customers. It was very demeaning. I then went to the Consumers Credit Union where I once had an account when I was a boy when I had a Paper Route. I explained my situation and used a motorcycle I owned for collateral and opened a checking account and a loan to pay on my auto payment to RCU. I went back to RCU , paid my auto payment then closed all other account with them. They knew exactly why I was closing them and made no attempt to apologize. Eventually I got called back to Uniroyal and never used RCU again. Back then there was no Google review system, but you can bet I told everyone I know and still do. After being publicly humiliated an online apology does very little.

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  Response from the owner

  Hi Tim, thanks for leaving us a review. We apologize that this was your experience over 30 years ago, and we want to let you know that our policies and processes have changed since that time. We would welcome the opportunity to win back your trust and Membership with Royal Credit Union. - James & the Royal team

• J

  J I

  1.0

  Average time it takes to talk to anyone in members services is at least a 1/2 hour. AND they don't return your call. Always a total waste of time. Answer your phone or hire extra help--PLEASE! And Don't get me started on the slooow drive thru service.

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  Response from the owner

  Thanks for taking the time to leave us a review. We're sorry to hear about your experience. We understand your frustration with the long wait times, and we do our best to help our Members as efficiently as possible. If someone uses our callback feature, please know that we do return their call as soon as we can in the order it was received. Thank you for your feedback! – Morgan & the Royal team

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