Royal Credit Union - Edina W 76th St, Edina, Minnesota

Royal Credit Union - Edina Reviews

4.1 stars based on 26 reviews

Featured Comments:

• M

  Mia Chelberg

  5.0

  Been with RCU for a few years now. Today was the first time I have ever sat down and spoken with a represenative in person before. Best banking exspirnece I've ever had! Sarah Geroux was so kind, personable and knowledgeable. She helped me obtain a loan for my deam ride! Highly reccomend Royal Credit Union and Sarah.

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  Response from the owner

  Thank you for your 5-star rating and review, Mia! - Chayse & the Royal team

• K

  K Johnson

  1.0

  Would recommend any other banking institution. Rates are bad. Customer service is terrible. Don’t even bother calling. Want to make a withdrawal? Better call the branch you’re going to before hand to make sure they have the funds. Oh you want to instead just transfer your money to an external account? Good luck. And you better believe they’re charging you to do that. Check BBB for other shady antics. I regret choosing this credit union Reply; This is not misinformation, this is personal experience over years of dealing with this organization. Don’t listen to the admins reply trying to invalidate a long time customers own experience. Another perfect example of their ethics.

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  Response from the owner

  Thank you for your feedback. As a credit union, Royal exists to serve our Members, and we apologize if you feel that we fell short of that commitment. We would like to clarify some misinformation in your review. Royal consistently has some of the best loan and deposit rates in our markets, and our excellent rates are part of the reason that so many Members choose Royal. Our central Member Service center assists Members by phone, and phone calls are an efficient way to do business with Royal. Unless a Member is withdrawing a very large sum of cash, there is no need to call ahead before making a transaction. Lastly, external account transfers are available at any time from our online banking and mobile app, and there is never a charge from Royal for sending your money to an account at another financial institution. If there was anything specific you would like us to look into regarding your experience with us or your accounts, please reach out to us at 800-341-9911. We look forward to better understanding your comments and improving our service for all our Members. – Faith & the Royal team

• r

  reed erickson

  1.0

  I have 2 loans through royal credit union and have never had any issues until I noticed a late payment posted to my credit account. The account to my understanding was scheduled on auto payment from a non-Royal Union credit account, it was not. Long story short i asked to get a goodwill credit letter sent to the bureaus so that it does not affect my credit. I have been making three times the monthly payment every month, and got the cold shoulder. No late payments ever with them except for this one that was miss scheduling or miss understanding. I thought they would be more willing to work with an individual seeing as they are a smaller credit union…. They act like a larger bank.!!!!!!!!!!!!!!

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