Russ Darrow Mazda of Madison W Beltline Hwy, Madison, Wisconsin

Russ Darrow Mazda of Madison Reviews

4.5 stars based on 514 reviews

Featured Comments:

• T

  Tony Hedberg

  5.0

  Alex was really enjoyable to work with! He was friendly, knowledgeable, and prompt! What he wasn't, was pushy. He helped us by a vehicle that we love at a fair price! I will definitely refer friends to do business with him!

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  Response from the owner

  Thank you for the great review. Terrific customers make the buying process fun for all of us. Enjoy!!!!!!

• A

  Austin Ski

  2.0

  I wouldn't recommend getting service done here. While the people are nice the system is disorganized. I had to come back 3 separate times to get a simple TSB done, (the first time they ordered the incorrect part, the second time the employee didn't show up to work, and the third time it was finally done correctly). I understand that mistakes happen but I shouldn't have to spend hours and request time off work 3 separate times for a simple issue. After the TSB part was installed, I was disgusted to find my seats covered in black marks. I take pride in having a clean car with white seats and it is sad that the dealership can't treat the car with the same level of care. I wiped off the seats but the dirt still lingered behind and greyed the seat slightly. I let the dealership know this prior to writing the review and they said that the manager would be in contact with me. That was about 5 days ago and I still haven't heard anything. Again, this shows a lack of professionalism.

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  Response from the owner

  Austin, we are checking in to the situation for you. Our service team will follow up after the Holday weekend.

• B

  Brian Fulton

  1.0

  I've had my debit card information compromised immediately after making payments here on two separate occasions with two different cards. They are the only place I use a debit card because of their large CC fee. This most recent compromise was the first and only transaction made on the new debit card. Seeing how multiple associates brushed it off when I brought it up and their complete disregard for customer security, I cannot confidently continue doing business here. Watch your accounts closely.

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  Response from the owner

  Brian, we apologize if there charges on your debit/credit card that you did not authorize. We have verified that no charges were assessed to your account from Russ Darrow Mazda other than the charge that you agreed to. It is disheartening to feel your card is compromised and we understand your frustration. Credit Card and Identity theft are serious problems. If you have any evidence of miss-use or unauthorized use that you can accredit to any of our associates we will cooperate fully.

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