Russ Darrow Nissan of Milwaukee W Metro Auto Mall Milwaukee, Wisconsin

Russ Darrow Nissan of Milwaukee Reviews

4.2 stars based on 676 reviews

Featured Comments:

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  Tanesha Yancy

  5.0

  What can I say... I really needed a vehicle for work to the point I was going to quit my job because of transportation issues. I walked in here on a humbug.. I left a very happy camper! My credit isn't the best but my sales person Adam made it happen. Then I received tons of perks and rebates upon completing my purchase. Thank you Russ Darrow Nissan!

• S

  Steven Weber

  3.0

  I continue to be negatively impacted by your 3.5% credit card fee. I don't like using my debit card for purchases because I don't want to risk having that number compromised. As a result of this policy, I will likely be taking my vehicle to other oil change places for the remainder of my lease - and will be considering other Nissan dealerships for future major service needs as well. The work appears to have been done well - but this 3.5% credit card fee is a deal breaker for me.

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  Response from the owner

  We sincerely appreciate the feedback and apologize for the issues you experienced. Your direct feedback helps us learn and get better. Please feel free to contact me direct at the store to handle a resolution 414-586-3050.

• J

  Justin Herzog

  1.0

  Worst experience you could ever imagine. Went to purchase a vehicle that was listed for sale, was told it would be ready the following Monday for test drive etc. It was not and then was told a week or so mind you the whole time we advised them we had a rental car due to total loss insurance claim and 4k down. After 3 weeks of waiting and now paying out of pocket for rental the dealership to keep us on the hook puts us in a dealer vehicle to use which I was thankful for. We put 500 down and 2 weeks after that they tell us to stop up, now they decided they are not fixing the vehicle we put money down on. So they show us some things we are not interested in and the sales guy Adam legitimately tells us "well you aunt getting your down payment back for like 3 weeks and you are not driving our car off this lot so if you don't like anything we'll just get you home".... over a month of doing with this place 4 trips to the dealership, the GM telling us the truck was ready when it was not, putting money down on something they can't even sell ... was told Saturday after being not too happy "oh you'll have the 500 back by Monday at the latest" only to be told this morning the GM says it has to go through corporate.... the way the market is just go legit anywhere else... carmax is 75 feet away across the street . Stopped at 3 other dealerships on Saturday, had 3 options, payments, approved credit docs just had to pick which one we want to drive off in. This place is a clown show

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  Response from the owner

  Hi Justin Herzog, we would like to extend our apology regarding the recent issue with your visit. This is not the standard we hold for our customer experience and your visit should not have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please call us at 414-586-3050, we'd love to find a solution that works for you!

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