SAFE Federal Credit Union Augusta Rd, Lexington, South Carolina

SAFE Federal Credit Union Reviews

2.9 stars based on 19 reviews

Featured Comments:

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  Drew P

  5.0

  Customer Service: 5 Location: 5 Parking: 5 Cleanliness: 5 This credit union is conveniently located on US1 HWY as you are coming into the town of Lexington, SC. We used their services a few times over the past year for shared banking services. Their customer service is always very helpful and professional. The facility is always very clean and well maintained to the highest standard.

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  katelyn Evans

  1.0

  Your customer service representatives (specifically Jody) are terse, condescending, and generally unhelpful. "Family helping family"? They take no interest or care in the customer whatsoever, only provide terse short pointed responses which place blame on customer, even when said customer is desperately TRYING to give them their money...Call wait times are pitiful and they make no haste towards assisting people with timely deadlines. Their systems and protocols are like time traveling to the 80s!!! I will do everything in my power to never hold a loan or bank with this antiquated, simple, predatory institution ever again

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  Kari Stas

  1.0

  We have been banking with y’all for 20 years. We closed our account and STILL acquired $800 dollars in overdraft fees …..the account had been closed for over a month. Not only was the checking closed, we kept the savings open to make sure if there was anything to come out of the account post closure there would be money to move over. We were told the over draft protection was canceled when we closed the account and that is why we acquired the over drafts. So why did they suggest keeping the savings account open for that reason? Also, it was a $30 water bill that was attempted to be taken out multiple times, so safe didn’t pay the bill and charge us one fee…..oh no, they declined it and let them keep attempting to take it out therefore acquiring $800 worth of over draft charges. We closed the account because you made it impossible to get money from Bank of America, where our business account is, into our safe account unless we physically brought cash. You stole money from us many times but this time was gut wrenching. Your slogan is where membership matters, comical. We will never step foot in your building again.

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