Safe Federal Credit Union St Andrews Rd, Columbia, South Carolina

Safe Federal Credit Union Reviews

1.8 stars based on 8 reviews

Featured Comments:

• E

  E Doug

  1.0

  Safe federal credit union is garbage. Nolas always been a sweet heart tho

• c

  conrad brooks

  1.0

  I've been a member of safe my entire adult life and I'm finally fed up with this bank! ATM is always unavailable or under maintenance. Furthermore, the ATM needs to be moved from the street and setup as a drive up ATM for various safety reasons.

• A

  Aysha Watts

  1.0

  Terrible customer service! Safe Federal does not let you know what comes with your account when you join with them. I called in to speak with a representative today because I have been unable to send money to someone being that my transaction kept declining. I first tried to use my card to put a downpayment on a car and assumed it declined due to the system being down for maintenance over the weekend. I had to borrow it since my card kept declining and have been trying to pay it back since Friday. The rep explained that the transaction declined because it was over the daily limit and that my transactions were flagged for fraud after trying to continuously get the transaction to go through. She then advised me that she could lift the fraud alert and the daily limit only for today. I have to use my account more than just today so I asked what needs to be done in order to get the fraud issue taken care of other than just for today. The rep told me she didn’t know. The more that I tried to get an understanding on how my account works she said would start to get frustrated and talk over me and cut me off which in return caused me to get frustrated. She also started telling me their hours of operations which had nothing to do with what I was trying to have resolved. I had to explain that she would not talk to me in a condescending way as if I was not a customer with them expecially being that I work in the customer service field. When it came down to setting my credit limit for the day I wanted to set it higher than the amount that I was about to transfer incase I needed to pay for anything else today and she told me that I really only had about the amount I was requesting so she could only set it for the amount I wanted to transfer. I have money in my savings as well which means my balance was higher than what was in my checking. Now here I am again needing to use the money in my account and my transactions are back declining and it’s small transactions at that. I work for my money and should have access to my funds whenever I need them. I would not recommend banking with them and will be finding a new bank to join tomorrow.

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