Salal Credit Union - Northgate 5th Ave, Seattle, Washington

Salal Credit Union - Northgate Reviews

3.7 stars based on 10 reviews

Featured Comments:

• J

  Julie Paschkis

  5.0

  This bank treats its customers like humans. In person interactions are always pleasant, and it’s easy to get through on the phone. Whenever I have had a problem they work to solve it.

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  Response from the owner

  Hi Julie, Thank you for the positive feedback. We’re glad to hear you’ve had a good experience banking at our Northgate branch. We’re looking forward to continuing to serve your money management needs. Thanks for being a member!

• M

  Meow Dog (deathguppie)

  1.0

  After a bad summer my wife's mother having a stroke and my wife quitting her job to take care of her, then her mother dying, I found myself a little stretched thin financially. I needed a small personal loan to bring things up to date and I thought perhaps a consolidation loan would bring down my monthly payments so I went to apply. It took several days for them before they put things together, during which time I did not receive a phone call even after being promised, the email that was promised never came and I got no call back when leaving a message. By the time my application went to the underwriter a week had gone by. When they contacted me after waiting a couple days for an answer the offer they gave me was that they would consolidate my debt with no additional funds and at the same amount I'm already paying per month only for 3 years, whereas some of that debt is nearly fully paid at this point making the loan offer worse than the existing debt. I wasted a week and had a hard pull on my credit for nothing but more stress. I've been with this bank for over ten years and will not waste my time when I go to refinance my house. There are a lot of banks out there willing to work with me it's just to bad mine isn't one of them.

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  Response from the owner

  It sounds like we missed an opportunity here to give you a positive experience and that’s something we never want to do. For your security, I can’t discuss specific details in this public forum. But please know that I have passed along your message to the relevant department managers, and we’re looking into this issue. If you’d like to talk to us further about this issue, feel free to give our Virtual Branch a call at 800.562.5515 during business hours (9:30 a.m.-5:30 p.m. PT, Sat: 10 a.m.–2 p.m. PT).

• S

  Sarah Bray

  5.0

  As a new member of this credit union it’s nice and friendly and helpful staff

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  Response from the owner

  Hi Sarah. Thank you for the positive feedback. We’re glad to hear you’ve had a good experience. We’re looking forward to continuing to serve your money management needs. Thanks for being a member!

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