San Antonio Citizens Federal Credit Union Curley St, San Antonio, Florida

San Antonio Citizens Federal Credit Union Reviews

4.1 stars based on 10 reviews

Featured Comments:

• J

  Jerry Polk

  5.0

  I have been a member since 1975 tryed other banks but have always been loyal to the credit union

• S

  Sandy Cruz

  3.0

  Great small bank. I wish you guys treated your Spanish speaking clients better. My mom calls and you guys are not really helpful, give her a number to call and just hang up on her. Then when I call back (as her translator) with her you guys are pretty rude to me and I have to fight/beg for assistance.

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  Response from the owner

  Hi, we're very sorry to hear about your difficulties. We have 7 employees at the Credit Union who speak Spanish and can help you. If you do not connect with one of those employees immediately, please request to be transferred and leave a voicemail if necessary. We try and return all calls by the end of the day.

• J

  JO Kelly

  1.0

  I'd seriously don't recommend this place, unless you'd prefer to be treated as a second class citizen. I was recommended to this place by an old but powerful friend. Ended up speaking with an Hidie Smith, she ran some numbers for a refinance for a car I've recently purchased gave me Exactly numbers via Telephone so that's documented. Asks me so come in and speak with Erica the following Monday due to colliding schedules, she also went over everything with Erica that Friday so there would be no confusion come that Monday with Erica Sense she would be on vacation. So I ask for an early day at work that monday and rush over to San Antonio Credit arrive about 4:40pm. Sit down with Erica and hear that everything that was discussed before hand wouldn't be possible, down payment had changed interest rate had changed. Which is a huge inconvenience to me!!!!, Because if that was the case these two (professionals) should have came to that conclusion the previous Friday before I lost time gas and money asking for an early day at work and rushing to get there on time. Just to be lied to rushed out the door which in my guess so Erica could be out of there by 5pm. Overall very misinforming, vaig, and no interest in customer satisfaction what so ever, I've never dealt with such incompetence could be do to area and not much being out there. All I can say is steer clear!!! P.s. I gave better customer service as a teenager Working for Metro.

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