Santander Bank Branch Billerica Rd, Chelmsford, Massachusetts

Santander Bank Branch Reviews

2.4 stars based on 5 reviews

Featured Comments:

• I

  Ivys Sosa

  5.0

  I went to this bank location and Mauna Patel was amazing. She solved a big issue I had with payments a landlord had lost so she went ahed and helped me navigate and was super helpful. I wish all the employees were as good as her. She put me first and made a very stressfull situation simple and helped me work through it. THANK YOU MAUNA YOU ARE A LIFE SAVER!

• A

  Audrey Baron

  1.0

  With so many banks in Chelmsford, I have no idea why anyone would go to this bank or if a Santander customer why they would go to this branch. Customer Service - not at all. Doing business at banks is a large part of my profession. Every time I have visited this branch I always (always!) get push back from requests made. The answer is always (always!) no. They do not make any effort, no attempt for a positive outcome. The Chelmsford branch is an easy 5 minute drive, just 2 miles from my office, yet I have to drive nearly 30 minutes to a branch 20 miles away to a branch where staff smile and do their best to be helpful. The Chelmsford branch has even gone so far as declining a request from another Santander branch who was making an effort to save me from wasting an hour in drive time - just to pick up copies of statements. Tomorrow I plan to visit their corporate HQ in Boston to file a complaint in person.

• C

  C S

  5.0

  This bank has made huge improvements on their mobile app. This location also offer a drive through and depositing and withdrawing money is very convenient and easy. Even though there are many options in Service, there are times when it’s inevitable and I have to go into the branch. I have always been greeted by friendly associates and treated with courtesy and respect. They take their time in attending to each customer.

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