Scappoose Wauna Credit Union Columbia River Hwy, Scappoose, Oregon

Scappoose Wauna Credit Union Reviews

3.5 stars based on 8 reviews

Featured Comments:

• W

  Willard Wright

  5.0

  Thanks Hannah for all your help !

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  Response from the owner

  Thank you for being a member.

• B

  Brenda C

  1.0

  I have been a member with this credit union for years. It was great bank at first and still has some good things about it. Pro's Friendly in person customer service knowledgeable about their products Clean interior Fast service Con's Constantly they have issues with their app. Off and on problems with their limited ATM's Constant problems with on-line banking Reformat how things post all the time. Also their fraud prevention unit will cut the card off for purchases you do not normally make, and if there is multiple uses in a row. Like mine was just shut down for 3 .99 purchase in a row. Unfortunately they are not open on the weekend so you can not call them to fix this or go in to fix this. I tried to go on-line and try to fix it this way and they are closed through on-line as well. I used the phone number on the back of the card but when you push the number needed to get to fraud prevention it gives a fax sound in your ear. If you push the number three to get help with your card because it tells you to the system says it does not recognize that number. I tried to get a 1 time code to fix it through e-mail but the code never showed up, i tried it several times after waiting 30 minutes for the code. I tried to get it text to me but the text never showed up. It shows in their on line system that the e-mail and phone number is correct but when you finally get a hold of someone they say it does not show a phone number or e-mail you will have to talk to member services but they are closed until Monday. Very frustrating to not be able to access your money when you need to! They are so behind you can easily have problems getting things done with them about 2 to 3 times a month. Not just speaking about my experience but also my sons who when sent a 1 time password to set up his app. It did not work. Then he called and they verbally gave him one and that did not work. They said you will have to come in so he did. While they set it up that day he was able to access it. Then the next time said wrong password. Again they could not get the 1 time password to work and said he needs to come in. Who has the time to always go and fix their problems. Stay away from the problems of this bank . If you are the type to just let your money set and never need to get it then it could work for you! Pro's customer service is nice, the building is clean. That is where it ends.

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  Response from the owner

  Hi Brenda I do apologize that you're not having the experience you would hope for with the credit union. The fraud department is 24/7. I did just verify that the number on the website does connect with them, although there was a loud beep. We will talk to them to see if we can get that removed. Unfortunately, those small $3.99 charges are what scammers use to verify that a stolen card works, so it's those small amounts at grocery stores or gas stations that will get flagged. As for the online banking and app issues, I haven't seen any reports of it being down for anything other than routine maintenance. We did make an update last Saturday that necessitated online banking going down. I do apologize for that. I know Hannah, the Member Services Manager of the Scappoose branch would be happy to help you get everything set up.

• J

  Jess

  5.0

  I am always so pleased with my experience with Wauna. I originally opened in Scappoose, but I love the forest Grove branch so much! Thank you for helping with my loan! Tracy S. Your amazing!! Even though I showed up at a busy time, you treated me as though I was not bother..

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  Response from the owner

  Thank you so much for being a member! Tracy is super, and we're so happy to hear you have a good experience no matter which branch you go to.

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