SchoolsFirst Federal Credit Union - Long Beach (2nd Street) 2nd St, Long Beach, California

SchoolsFirst Federal Credit Union - Long Beach (2nd Street) Reviews

4.5 stars based on 13 reviews

Featured Comments:

• J

  Jonathan Archer

  5.0

  I don't know how a bank can be better the Schools First for personal banking. Always A+ Service. and I have been a customer for 20+ years. (OCTFCU days) My Last visit is an example of how they really stand out. We are going through a Home Purchase and Home refi (at same time) we needed a Transaction History for November to be signed by them. Because it was just me and we needed both my account and wife account, this required some work for them to call and validate with my wife. However, Jonathon said they would take care and email me and my wife the transaction histories within the hour. 15mins later I got the email. 20 mins after that I received a call from Jonathon Making sure that I had everything I needed...the extra call at the end was really what puts this banks CS over the top.

  ---

  Response from the owner

  Jonathan, congratulations on the home purchase! We are ecstatic to hear the team at Long Beach was able to assist you with what you needed and made the processes as easy as possible for you and your wife. Your kind words are truly appreciated and we look forward to serving you for many more years to come!

• N

  Nicole Taylor

  1.0

  This Credit Union was terrible for non-member customers. It’s atm took my checks, had some failure to roll them back, gave me a receipt, but then took my card. They had just closed. How does a bank close for a weekend without making sure their atms are in working order? When I panicked and attempted to contact the institution to find out how to address the issue, I was greeted with condescension. When I wished to complain about how I was treated, “Veronica” from their telephone customer service essentially told me that I couldn’t because I’m not a customer of their specific credit union. Some customer service. Well, if I ever was going to consider opening an account it most certainly would NEVER be here.

• E

  Ernesto Lozano

  5.0

  Awesome service! I'm so lucky to have been helped by Brenden, Guillermo and Chris. Very friendly, professional and genuine.

  ---

  Response from the owner

  Ernesto, we are so glad that our team at Long Beach was able to serve your needs! Thank you for being a Member. We look forward to serving you again soon.

More reviews (10)