Scott Credit Union Beltline Rd, Collinsville, Illinois

Scott Credit Union Reviews

3.8 stars based on 17 reviews

Featured Comments:

• A

  Arnold Neely

  4.0

  The people were friendly and it was clean inside.

• B

  Blake Richards

  1.0

  I would absolutely give this company a zero star rating if that is possible, I have used Scott credit union for over a year and received several loans and a line of credit through them. Mostly things were good except for at the beginning of this month I tried to deposit a check for my rent and credit card payments. Scott credit union automatically put a seven day hold on my check which is now on day 11. They have caused me to be late on my rent by almost 2 weeks causing over $100 in fines that they will not reimburse. Likewise, I have now missed two credit card payments and I’m about to mess an insurance payment due to the incompetence and lack of accountability with this company. I would avoid them and any branch of this company at all costs. I emailed customer service days ago with no response as well as called the store branches and the customer service 800 line with no answer or call back whatsoever. If you make any decisions that will help your future make that decision not using Scott credit union for anything whatsoever. This company has done me extremely wrong, messed up my credit that is now unfixable for the next couple years and ignored me through the process. I hope that everyone that reads this stays far away from this company and reconsiders any choice for loans or line of credit or anything related to that matter and take it to a different company that will treat you with respect and actually let you use your hard earned money instead of putting it on hold for almost 2 weeks and I am yet to receive my money that I already had from another account.

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  Response from the owner

  Hello Blake, we apologize for the frustration you are experiencing. We would like to have somebody contact you to see how we might be able to help. Can you send your preferred contact information to [email protected] please?

• K

  Kisha McCoy

  1.0

  They really do not care at all about customers. I also think they are a rip off with the $27.00 fees that they add for checking. My checking account went over by $2.00 and they charged a $27.00 fee on to my account, and my check was deposit that late that night. Their so many other banks that are better and that don't charge a fee at all. I only went with this bank because, they was close to home. Just don't waste your time with them and anytime i call to get something done it is just waste as well. I went in the inside and they were rude and made wait while they sit around, laughing and talking.

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  Response from the owner

  Hello Kisha, we would like to apologize for the frustration you are experiencing. If you would like to discuss this with a representative of our member contact team, please send your preferred contact info to [email protected].

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