SECU Credit Union Chesapeake Center Ct, Glen Burnie, Maryland

SECU Credit Union Reviews

2.3 stars based on 31 reviews

Featured Comments:

• A

  Ayana

  5.0

  If i could give more than 5 stars i will. My experience was amazing so professional and pleasant.

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  Response from the owner

  Hi Ayana, your comment absolutely made our day. Thank you so much for taking the time out of your day to leave this review. We're lucky to have you as a member! -Linda

• F

  Faith W

  1.0

  BEWARE of this "credit union" I recently had an authorized withdrawal from my account which resulted in my savings being wiped out. I called the "customer service" line and after waiting for 45 minutes for someone to answer, I was told that I had to go to a branch. The first branch I went to told me to make an appointment, noone could help me, and, the next appointment is in two days! The second branch was a little more accommodating, they took my statement and told me that they saw fraud alerts on my account. They said that they still needed to do an investigation, which is understandable, but advised that I will not see my money for 130 days. After hearing this, I promptly told them to close my checking account - they "made a phone call" and said that my money would be in my account in 2 days..........that still hasnt happened. Unfortunately, I am going to have to contact the States Attorney's office to retrieve my money. This is an unjustified hassle and completely frustrating.....

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  Response from the owner

  Hi Fd, I'm so sorry to hear that you had this experience. I would love for the chance to have someone from our management team look into your account to see what happened and to see how we can make things right. If you'd be open to that, please send an email to secucommunications (at) secumd (dot) com. -Linda

• T

  T. M. E

  1.0

  I went to the Glen Burnie branch today to have a loan document printed so I can keep a copy. A simple request that would have taken less than ten minutes. I was told that I have to make an appointment. Looking around the empty branch, there are plenty of staff that could have helped me. Why make a member jump through hoops because you don't feel like working? Unacceptable!!

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  Response from the owner

  Hi T.M.E., I'm so sorry that you had this experience - that's not how we want our members to feel. I'd love for the chance to speak with you to find out more about what happened and to make things right. If you'd be open to speaking, please email me at secucommunications (at) secumd (dot) com. -Linda

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