Self-Help Credit Union S Mangum St, Durham, North Carolina

Self-Help Credit Union Reviews

2.4 stars based on 12 reviews

Featured Comments:

• S

  Susan Weaver

  5.0

  Staff is always pleasant and efficient. They are available on site and by phone to answer questions.i like their community development emphasis and know they have made a difference for small business and individuals in Durham..

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  Response from the owner

  Thank you so much for your membership and for taking the time to leave a review! We're so glad you have had a good experience with us.

• k

  k roberts

  1.0

  Typically CU's are better than large banks, but in this case, it's definitely not the case. The operation of SHCU is definitively subpar of other banks and credit unions that I have dealt with. It's not any one person. Most staff is helpful and pleasant. It's the entire operation of the institution. Account services does not/ cannot communicate directly with the bill pay department. An authorization that was released by a merchant is still held by the bank an additional 10 (ten) days. That is insane. I was a member of a different CU for 30 years. The headaches are making me regret using this one.

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  Response from the owner

  We're so sorry you've had a negative experience with us. We are always working to improve our operations and member service, and we appreciate your honest feedback. If you'd be willing to take the time, would you please reach out to the SHCU Durham regional manager? She would like to hear more about your experience. Her name is Tamara Stanley and you can reach her at (919) 687-0585 x 3334. Thank you for your feedback and for being a member.

• V

  Valrie Moss

  2.0

  Friendly and helpful staff, BUT...the automated system needs to be more user friendly. You can't get through to speak to anyone. I've been without a debit card for 5 weeks now, totally unacceptable!! Not entirely the credit union's fault, but it should never take this long to re-issue a card!!

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  Response from the owner

  Dear Valrie, I'm so sorry you've had this experience. We take member service seriously and want to make sure all our members have excellent experiences with us. If you will reach out to Leo Hidalgo, our branch manager, at (919) 687-0585, we would like to work with you directly to resolve this situation. Thank you for your feedback and your membership!

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