Self-Help Federal Credit Union H St, Bakersfield, California

Self-Help Federal Credit Union Reviews

3.6 stars based on 12 reviews

Featured Comments:

• J

  JJ RIVERA

  4.0

  I've had this bank for years, Vickie has always been a part of my great experience . I've always received fast and efficient service , even when I show up 5 minutes before closing. The only reason I didn't give it is 5 stars is because of the wait time to receive a new card, I have to pay 8 dollars and wait almost 2 weeks. Some banks have where they can make a card then and there. Hopefully this can be upgraded in the future! Other than that please continue the great work! =)

  ---

  Response from the owner

  Thank you for taking the time to leave us this review. We are glad that you have had positive experiences with our staff. We take all feedback seriously and actively work to make sure every customer has a great experience. We look forward to serving you again in the future.

• S

  Sandra Flores

  1.0

  I had a bad experience with Estefany Soto, she provides terrible service, she is not kind and does not know how to attend to customer services, she is very rude, one reserves time for information and gets upset if one does not accept what they want, we went for a loan and we are not convinced of the terms of the loan and then we told her that we would think better if it suits us or not and she very rudely said that we wasted her time by not accepting the loan when we had every right to decide whether to accept it or not, it already seems that she was the owner of the bank 😡 should try harder to have good staff who know how to serve the customer who has good customer service 😒

  ---

  Response from the owner

  We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value your feedback and will work to make sure no member has a similar experience going forward.

• A

  Anthony Flores

  2.0

  I’ve been banking with them for almost 4 years and never had a problem till now. I moved to Arizona and I tried to call and make a payment over the phone and I was waiting for someone to answer for 20 minutes just for it to end the call. I tried 6 different times and still no answer.

  ---

  Response from the owner

  Anthony, thank you for being a long time member of Self-Help. We are sorry to hear that you have had difficulty getting in contact with our member services team. Our team has been working hard to handle the influx of calls as less people are going into the branches because of the current environment. In addition to our member services team, many transactions can be done using our mobile app or our online banking.

More reviews (9)