Sentinel Benefits & Financial Group Quannapowitt Pkwy, Wakefield, Massachusetts

Sentinel Benefits & Financial Group Reviews

2.3 stars based on 19 reviews

Featured Comments:

• J

  Julie

  5.0

  Happy with the service. It's nice to get a live person to ask questions and not a long automated menu. Answered all of my claim questions and helped me understand the eligible expenses in the plan. Very helpful.

• B

  Brian

  1.0

  Dishonest and predatory when it comes to Cobra health insurance. It's the equivalent of a loan shark that buys health insurance responsibility off of your employer and makes up their own rules to their benefit while you're in a vulnerable position. They back-date (lying) necessary letters or just flat out don't mail them and say they did on their online portal (also lying). Again I say this because we didn't want to be in this situation to begin with and lacked any proper notifications or documentation. The only way to avoid a 20$ convenience fee on their bills is by paper check (it's 2022, this should raise eyebrows). After paying off all due amounts online for each month, IN FULL, (plus a convenience fee of 20$) all due amounts were then updated weeks later and required even more money plus the same multiples of convenience fees. If you don't know how much to charge, then simply don't send bills yet. This is a scam and they're holding your coverage hostage with it. If your actual investments are with them I'm concerned for you. If your health insurance will be in their hands due to loss in employer coverage, demand letters from them asap so you can get state sponsored coverage or get on a spouse's plan. They do not have your best interests in mind at all and should be avoided at all costs.

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  Response from the owner

  Brian, we are sorry to hear your transition to COBRA was not as expected and we understand that it can be a challenging time for those electing coverage. We can assure you that we administer COBRA coverage according to the rules and regulations outlined by the DOL and IRS. We do offer various payment options, including an online payment directly with the vendor for convenience. While there is a fee for that payment, it is not a required method. If you have questions or need assistance with your coverage we are available to help. Please contact our service center at 888-762-6088 Monday – Friday 8AM-6PM EST.

• B

  B J

  1.0

  What Sentinel Benefits is doing with their Cobra health insurance coverage should be criminal. They conveniently don't send me the letter stating my coverage would be changing so I can get on my husband's health insurance due to a qualifying event. Without that letter, they know people are stuck with Cobra. And a $20 convenience fee if you pay online PER BILL? Seems like that's only convenient for the administration profiting from sick people needing to keep their health insurance. Also, I find it funny how it's called Cobra seeing as it's run by a bunch of snakes. How fitting.

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  Response from the owner

  We are sorry to hear your transition to COBRA was not as expected and we understand that it can be a challenging time for those electing coverage. We can assure you that we administer COBRA coverage according to the rules and regulations outlined by the DOL and IRS. We do offer various payment options, including an online payment directly with the vendor for convenience. While there is a fee for that payment, it is not a required method. If you have questions or need assistance with your coverage we are available to help. Please contact our service center at 888-762-6088 Monday – Friday 8AM-6PM EST.

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