Service Credit Union Lafayette Rd, Portsmouth, New Hampshire

Service Credit Union Reviews

3.5 stars based on 11 reviews

Featured Comments:

• J

  John Papasodora

  5.0

  Update 4/12/22 Much better now, they have updated their website and computer system and now seem to have everything under control now. Communications are much better and contacting them is a little easier as well. Very happy that they are back to normal and happy to be a customer again. I've been a customer since 1982 and was always very happy with them but now, especially this past year or two, they've become the absolute worst. I deal with two credit unions and a bank and no one has deteriorated like that of Service Credit Union. Their customer service is terrible and the call center they have now just plain sucks. I can't understand how they've gotten so bad and don't seem to care one bit.

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  Response from the owner

  Hi John, we appreciate your candid review and thank you for bearing with us as we have experienced longer than usual wait times in recent months. It is our pleasure to serve you and we thank you for being a member.

• V

  Vince Adnarim

  5.0

  Brendan here was very kind and willing to help me. Along with the manager here too. This little branch was way better than the big branch down the road.

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  Response from the owner

  Hey Vince, thank you for taking the time to share your experience. We truly appreciate your recommendation of and will work hard to continue going above and beyond!

• T

  Trevor Jones

  2.0

  Absolute failure of a financial institution. They have changed our account number unbeknownst to us, horrible customer service, charged us 4K for not having insurance after providing it 6 times - one was from our insurance company, among other things. Do not open an account here. Zero credibility, zero accountability, and zero reason to keep them in business.

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  Response from the owner

  Hi Trevor, Thank you for bringing this matter to our attention. We're very sorry to hear you had a disappointing experience. Please take a moment to contact us so we can discuss your concerns. We can be reached any time at 800-936-7730.

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