Service First Federal Credit Union E 10th St, Sioux Falls, South Dakota

Service First Federal Credit Union Reviews

3.3 stars based on 20 reviews

Featured Comments:

• D

  Donna Moeller

  5.0

  Very helpful with are loan. Got a good rate. We been using this credit union for a long time. We always got a good rate

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  Response from the owner

  Thank you, Donna!

• A

  Artur Volkotrub

  1.0

  Been a member for sometime now, but only recently started having issues here. Multiple fees incurred on my account due primarily to issues with their mobile banking not accepting my checks for mobile deposit. Don’t really care about the $30 dollar fee (although it wasn’t my fault in the least) but it took about 3 weeks to get Absolutely anyone to respond to my repeated inquiries as to whether they could waive my fee. They didn’t. I tried mobile chat on their app, and a “Wayne” was supposed to call me back on multiple occasions. Only after repeated phone calls was I informed my request was denied (with no notice to me). Finally Jami at least had the decency to call me today and explain things. Will probably be switching credit unions - your whole selling point is customer service and no fees and this experience is a bit too reminiscent of wells fargo for my liking.

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  Response from the owner

  Artur, we are sorry to hear about your experience. We value member feedback and would appreciate any further feedback you could provide be emailed to [email protected]. Thank you for your membership.

• B

  Brian Risty

  1.0

  Bc of there hours change to 430. I'm unable to go to the bank bc of my work sced and unable to leave for my lunch. I explain my situation and she told me it's not there fault of the hours and ppl come on lunch break. So now we have to work around eating food to serve them !!!!

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  Response from the owner

  We value our member feedback and appreciate you contacting us about your experience. While our hours are 9AM-4:30PM Monday through Thursday, we are open from 9AM-5:30PM on Friday. We are also open on Saturday from 9AM-Noon. We also have a Mobile App or Online Banking where you can access your account 24/7, deposit checks, transfer funds, and more. In addition, we offer over 85,000 surcharge-free ATMs. If you have any additional feedback, please contact us at [email protected]. Thank you for your membership.

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