Service One Credit Union Campbell Ln, Bowling Green, Kentucky

Service One Credit Union Reviews

3.5 stars based on 26 reviews

Featured Comments:

• P

  Preston B

  5.0

  We are new to Bowling Green and Service One and so happy to share that our experience has been top-notch , 5 stars, hands down. Within a week we have become members and were able to refinance all of our loans from our other bank and much better rates. We were given welcome letters and emailed by Elisabeth Lindsey to welcome us and offer assistance. We worked with Carol on our loans and she was a blessing the whole way through with a great sense of humor, kind, Friendly and patient. We couldn't have asked for a better experience. We're so thankful we came here.

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  Response from the owner

  Preston, thank you for sharing your experience. We are excited to welcome you and your family to the Service One family! Carol was thrilled to help get all of your loans transferred to Service One! We look forward to seeing you soon. Give us a quick call if we can be of further assistance. Again, welcome to the Service One family!

• L

  Liz Kelly

  3.0

  Update** The Campbell lane branch manager Paul was great when my husband went into the branch yesterday. I am not blaming any staff, I believe this is a system issue. All staff has been very kind but I am not holding my breath with this potential system issue. Paul and Scott the loan manager have both reached out and have been great and I am very thankful for their help and responsiveness. This gives me a lot of my confidence in this credit union, back to what it was when I first became a member. I had great things to say about the loan services. They were very helpful and informative but in the last year myself and my husband have been told that we are up to date on our loan payment for that month when we are at any of the branches making that month's payment but a couple weeks later we will get a call saying that we still owe on loans. This has ravaged our credit score once and we are diligently asking every month to make sure it doesn't happen again. Once again after going inside the Campbell lane branch to make sure everything was paid correctly because I had gotten a call again, I get another call a week later saying I still owe $50 because the late fee wasn't paid. Even though I specifically asked if I was caught up until feb. I get charged the late fee which I understand but how can you tell me that I am caught up on and I have just given you hundreds of dollars but you miss $50 in late fees but that is somehow my fault? I will be recording my interactions at all branches while I am a customer there because I am over being told one thing and that not being the case.

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  Response from the owner

  Hi Ms. Kelly, We understand your frustration and have escalated your loan servicing issues to our Asset Protection representative, Scott. He will be reaching out tomorrow to discuss potential action plans and solutions. We appreciate your membership and are looking forward to finding a resolution that solves this matter.

• D

  Dearrick Lindsey

  1.0

  I had by far my worse customer experience at service one since being an account holder. So bad that I just decided to close my account and look elsewhere. My and my girlfriend were trying to get a loan to consolidate some of our credit card debt. Everything was running rather smoothly until Carol Woosley decided to ignore 4 emails and a missed call. It took me driving down from Louisville and calling Miss Woosley again before I ever heard anything back from her. To top the cake once I did drive down from Louisville and visited the campus location Angela Crabtree was not anymore more helpful and just outright rude. She was more helpful in helping me close my account and withdraw my loan application instead of helping me to figure out what the hold-up was. I would expect customer service like this from a big bank and that’s exactly what my girlfriend and I were trying to avoid. It’s extremely sad to see that this is where Service One has fallen to.

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  Response from the owner

  Mr. Lindsey, We are sorry that your emails and phone call were unanswered by our team member; it was the day after a tornado hit our town, resulting in no internet access, no phone line access, nor ability to respond to emails to help you, unfortunately. Once our communication accesses came back to us, we were in the process of responding to you when you luckily came into a branch.  Ms. Crabtree did offer to assist with the loan, however, both parties needed to be present to complete the request.  We are sorry that you chose to close your account and pull the loan request but you are welcome to return to us as a member in the future. Should you have any questions or want to discuss further, please do not hesitate to contact us by phone at 800-759-8500, by email at [email protected], or by visiting a branch.

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