ServU Federal Credit Union Science Center Dr, Painted Post, New York

ServU Federal Credit Union Reviews

2.6 stars based on 4 reviews

Featured Comments:

• R

  Robert Mastenbrook

  4.0

  The people are always friendly and polite. Always had service with a smile, never had any complains.

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  Response from the owner

  Hi Robert, thank you so much for the kind words. We are proud to be your financial institution and will keep working hard for you! Have a great day!

• A

  Adam Platz

  1.0

  Very rude staff. Talked about my personal life with another client of the bank. Small operation, no help on the weekends even if there is a financial emergency. All of these things are over the years of my banking with them. Go to literally any other bank. CCU, First Heritage, are just as common in the area and far superior.

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  Response from the owner

  Hi Adam, We are so sorry that you had a negative experience. If you would like to contact us to discuss this further, please give us a call at 1-800-443-0663. We do offer many electronic services that you can do from home outside of our normal business hours. We would be happy to introduce you to those products if you are interested.

• K

  Kyle H

  2.0

  Servu unfortunately has issues with basic customer service. I was recently contacted by a branch associate- Jeff. There was an issue with an old account. I told him I was unable to come to a branch because I was out of the area and he immediately hung up the phone on me (instead of trying to resolve the issue over the phone, or just saying simply "goodbye." ) Apparently I was also receiving harassing mail sent to my former address about a minor issue (I owed $25 on an overdraft fee).. Pretty disappointing to have this service through a local credit union. This is more the norm for big banks. The account has been closed. I have also heard of recurring issues by other branch members in the area. Servu unfortunately seems to be losing touch of their mission.

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