SharePoint Credit Union Aquila Ave S St Louis Park, Minnesota

SharePoint Credit Union Reviews

3.3 stars based on 18 reviews

Featured Comments:

• M

  Maxwell Smartsgirlfriend

  5.0

  I have always had positive interactions with the employees. Very helpful and nice. If they need to call you back they do. Been with them for many years.

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  Response from the owner

  Hi Maxwell - we are so glad to hear this! We appreciate your business, and look forward to continue helping you with your financial needs.

• T

  Turner Burkholder

  3.0

  The last few interactions with employees I have had at this branch left a bad taste in my mouth. Also, the atm is constantly out of money. If this continues I will be seeking a different Institution to handle my banking needs.

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  Response from the owner

  Our goal is to provide the best member service. We welcome your feedback; please reach out to us with more detailed information of your experience at [email protected]. We will share your comments with the appropriate manager and use this as a coaching opportunity to improve our member service.

• Q

  Queeny Johnson

  1.0

  Walk away from this credit union. Close your browser window and research a better one. Despite having an account with them for years, they ALWAYS give attitude when you call for fraud assistance or ask about overdraft charges. When you call about overdrafts, most times you hear, "you should be keeping better track of your money," when it is really about how they process the debits, before credits. When you ask for each overdraft fee to be refunded, they act as if the money is coming from their own pocket. Several times I have asked for transactions to simply be declined, since I did not want to accrue a $30 fee each time. They have failed to change my account, charging me insane amounts, instead. I was recently charged $30 for $3.91. Go figure. I have also contacted fraud for issues, with one $35 dispute taking over 6 months!! Their favorite line, "in process." It was not until I told them I felt like it was racial discrimination that a woman with a nasty attitude called to inform they refunded the fraudulent charge. Mind you, YOU, as the member, will have to do your own fraud research. They will not and will blame you. When you make a purchase with your PERSONAL CHECKING ACCOUNT, you cannot spend more than $500 without prior approval or they will decline the purchase. If you deposit more than $225, even cash, they will hold it for 2-5 days, depending on when you made the deposit. You cannot withdraw more than $300-500 per day from an ATM, unless you call for their permission, as they have to "temporarily change your account settings." BS. It is like having your parent control your money. This place is not worth it. At all. If you are black, they judge you, discriminate against you and belittle you. They try to act as if we are dumb. Go someplace else and get the respect you and your money deserve.

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  Response from the owner

  SharePoint strives to deliver excellent service, following standard industry practices to protect our members and their finances. We proudly serve a diverse membership and strive to help everyone reach their unique financial goals. We apologize for your concerns and ask you contact us directly so we can work to resolve any issues and achieve satisfaction. Please contact us at [email protected]

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