Sierra Central Credit Union Auburn, California

Sierra Central Credit Union Reviews

2.3 stars based on 8 reviews

Featured Comments:

• D

  Den John

  5.0

  Sierra Central has been our credit union for 7 years. The Chico and Auburn staff are terrific. We have had several extra special in-branch experiences with Alexandra Steele, Financial Service Associate in Auburn. She is so wonderful and has saved us a lot of money. Our daughter opened new accounts this week. There were a few glitches but Alexandra worked it out for our daughter. Our daughter was so happy! Then while I was there Alex, remembering how she had saved us money last December, said “Kathie, I think I can save you more money with a consolidation loan”. She is a go-getter and she doesn’t relax until she can save you money. When all was said and done, thanks to Alexandra’s diligence, professionalism and perseverance she saved us at least $2,000. She truly treated us like family. I highly recommend Sierra Central if you like old fashioned truly personal service.

• D

  Dave lowinger

  1.0

  They're the kind of bank that goes out of their way to say you're not our kind of customer

• T

  Tiffani Welk

  1.0

  I NEVER write reviews but hopefully this helps a potential new customer make an informed decision as to if they really want to choose this bank. This is a terrible branch. The manager is unprofessional, rude and does not present herself with any professionalism at all. I have heard gossiping between employees regarding bank customers, including details about their account balances. The manager was on her personal cell phone texting in plain sight (while I was waiting to be helped..) and then took a personal call from her boyfriend/husband (all while I was still waiting to be helped and with only one other employee on the branch floor) Also, when they went to run my auto payment, they ran it MULTIPLE TIMES! Totaling close to $2500, and simply told me to wait 3 business days (possibly longer) to get the money back in my acct… I have bills to pay. They refused to do anything else for me. Incredibly rude and defensive. I complained to the mangers boss (who is located at a different branch, she was polite and much more professional) but seamed to not believe me and said that she was shocked to hear that the manager was so unprofessional, because she has a great reputation. Clearly based on these reviews that is not the case. Do better Sierra Central, this branch needs to be retrained entirely and perhaps some employment changes would benefit the company as a whole. My entire family has switched banks and I know many more who are ready to start the process. As someone who just started a business and opened bank accounts associated with that, I am counting my blessings that I did not open a business account here!!

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  Response from the owner

  Thank you for providing feedback regarding your recent experience with Sierra Central Credit Union. We place a high value on delivering exceptional member service and would like to communicate with you further. Please visit https://www.sierracentral.com/have-a-concern/ to privately and securely communicate with us. We sincerely appreciate your membership.

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