SkyPoint Federal Credit Union Crystal Rock Dr, Germantown, Maryland

SkyPoint Federal Credit Union Reviews

3.1 stars based on 19 reviews

Featured Comments:

• R

  Reverend Diane Doheny-Avery

  5.0

  Excellence in Customer Service, Attention to Detail re: Customer's Individual Financial Circumstances... Have been a MEMBER since 2010 and will continue to have them handle my Financial Requirements...

• M

  Michael Harner

  1.0

  I am tired of having to call them to get these overdraft fee or non sufficient funds fee taken care of. Why punish people for being broke or a little off with their math? $35?! That’s insane just to tell a system “No.” doesn’t even pay the bill and just make it a negative balance. Usually when these systems get pushed back they automatically do a second attempt so I always get hit with 2 non sufficient fees. $70 because I was a couple bucks short. That makes absolutely no sense to punish those who are a little broke and to just really screw them over. Their excuse is because that it’s not their doing so they cannot pay the fees back. I was just a little over $6 short on the total of 3 transactions. For some reason they hit me with 3X $35 overdraft fees. I now have to possibly pay $105 because I was $6 short?! When it was MCFCU they were pleasant for the most part and pretty helpful but when they changed over to SkyPoint they really are just a waste of time and don’t care about their people. Just want to take money from the less fortunate for little to no reason. I get it, I need to be better with my math, but $6?! That’s a little amount and I’ll just get it taken out with my next paycheck, no harm done. But because of that they want to put these fees to take as much money from us because they’re that much trash. I’m tired of this and I’m switching to a back that cares about their people or at least doesn’t have $35 fees cuz I’m a little short.

• R

  Rebecca Boyer

  1.0

  Has lost their focus on Customer Service. Very disappointing and will be changing financial institutions. It has become all about charging high fees and high interest rates.

More reviews (16)