Smart Financial Credit Union Corporate Office N Course Dr, Houston, Texas

Smart Financial Credit Union Corporate Office Reviews

2.2 stars based on 13 reviews

Featured Comments:

• L

  Laura Dietz

  5.0

  Been member here since 2013 and I’ll never go back to a for profit bank. Could never get the personalized service I get at Smart. Just paid off my auto loan here. Great rates!

• E

  Ed

  1.0

  Re: Auto Loan The process of application and closing on my auto loan was smooth and quick. Once they had my money, it has been 5 months and the truck still isn't registered under my name. I closed on my auto loan on September, it is February and nothing has been registered under my name. When I closed on my loan, I was told that in two weeks, my documents would be mailed to the DMV. I came to find out that Smart FCU did not send my documents until December!! They stated it was due to an employee shortage. Inexcusable! My registration is due March, it is Feb 15 and still no registration. It is still registered under the previous owners name. The only good thing they got going for them are the rates and closing in my opinion.

• L

  Lori Cummings

  1.0

  So since Smart Financial seems to have deleted my first review, I thought I would repost with updated information. My debit card was misplaced on December 27, 2021 and reported when I went into the branch on 12/28/21 at which time another one was ordered with the expectation of 10-14 days. On 1/10/22, again I went into the branch and another one was ordered; however, the first one was not cancelled. I called in on 1/19/22 and was told that the card has been ordered on 1/10/22 and that was all the information that was available. I went to the branch on 1/21/22 because I still did not have access to my money (except during banking business hours, of which I also work on the other side of town). Again, the only resolution was to order another card. When questioned, the visiting manager stated he had no phone number to call the debit card company and his boss didn’t either. I left furious. On 1/22/22, after going into the branch to withdrawal funds, I was approached by Jeremy Johnson (Relationship Manager). I told him the history and he basically had no resolution other than to order another card. He stated that if I had a heart I wouldn’t post a review because this was a corporate issue and his staff’s merit raises were based on reviews. So he wasn’t in the least bit concerned about resolving the customer issue, just that his staff did not receive bad reviews. Stunned, I have no words for this lack of customer service on Smart Financial’s part.

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  Response from the owner

  Hi Lori - You had posted this on our North Loop location page also. I have responded to that review. Do you mind deleting this as it's a duplicate review of the same issue? We will be sure to reach out once we determine what the issue is on your debit card. Remember that it takes 7-14 days to receive a new card and today is day 14 after your first request.

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