Sooper Credit Union Aurora Branch S Blackhawk St, Aurora, Colorado

Sooper Credit Union Aurora Branch Reviews

4.3 stars based on 76 reviews

Featured Comments:

• B

  Bejay D

  4.0

  Was able to get an instant debit card with my choice of design. They charged me $20 to get the replacement debit card without waiting 7-10 days. When I previously got one ate the Arvada branch it was free. When I asked they said there has always been a fee but I have never paid by before. Doesn't make sense to me.

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  Response from the owner

  Hi Bejay, thank you for taking the time to leave us a review. We'll pass along your feedback to our leadership. If you have any questions, please feel free to contact us at (303) 427-5005. Thank you!

• A

  Aracelim Garcia

  1.0

  I wish I could leave a positive review, but instead I'm having to post this instead. To start off, me and my husband went into this Branch to open up a joint account on 02/14/2022. My husbands ID had expired so beforehand we checked on their website to see what documents they accepted besides a drivers license in order to open an account. He took in his permanent resident card (which is listed on their website) but they still didn't accept it. I proceeded to open it by myself and we were told to just add him on once we received his new license. (This is not the only issue or reason for my review). The real problem is I went in a week later to deposit money and I asked about my debit card, the lady who attended me at the teller line looked bothered that I asked and said I just needed to wait longer. Another week passed, this time both me and my husband went in to add my husband to the account since we had finally received his New ID in the mail. This time it was a different rep, I asked again about my debit card the girl helping us reviewed the account and told us that my card for whatever reason had not been ordered/mailed, basically I had been waiting all that time for nothing. The representative said I had to wait another 7-10 business days and that both mines and my husbands cards should arrive together, even though she mentioned they now have a new card machine at that location and are able to print cards .. Its now 03/18/2022 and STILL NO CARDS!!! :( How are we suppose to access our money?? how can use our account and start my direct deposit if we don't have our cards and this is their type of service?? I'm so disappointed, I was not only referred to Soopers by a coworker but its literally 5 minutes away from my house which is the only reason I wanted to make them my primary bank/credit union.

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  Response from the owner

  Hi Aracelim, thank you for your feedback. Providing a great member experience is always our top priority and we are sorry to hear we missed the mark. We are updating our website to reflect the correct forms of identification required when opening a new account. If there's anything further we can assist with, please feel free to visit our Aurora Branch or call us at (303) 427-5005. Thank you!

• D

  Dane Hart

  1.0

  Never get alone from this place....

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  Response from the owner

  Hi Dane, thank you for your feedback. Providing a great member experience is always our top priority and we are sorry to hear we missed the mark. We would like an opportunity to learn more about your experience and make things right. Please call us at (303) 427-5005 so we may better assist you.

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