South Carolina Federal Credit Union Legrand Rd, Columbia, South Carolina

South Carolina Federal Credit Union Reviews

4.4 stars based on 18 reviews

Featured Comments:

• K

  Kathryn Harrell

  5.0

  Friendliest staff of any branch. Always goes above and beyond to be helpful. Very responsive to any questions or issues. My favorite bank ever!!!!!

  ---

  Response from the owner

  Thank you so much for the kind words and for taking the time to leave a review. I'll be sure to share you sentiments with the team in North Columbia.

• M

  Michael Apicello

  1.0

  The message I sent corporate: "YOUR IT, APP AND CUSTOMER SERVICE IS THE WORSE! TRYING TO MAKE PAYMENT- PAY OFF PAYMENT- WHAT BANK CAN'T TAKE A PAYMENT??!! This is an unbelievable experience. I am 2 hours from a branch, I have spent the last hour trying to pay off my loan. Online, I had to ask it repeatedly to text or call me a number to verify me to make the payment. I finally receive the code and it said "payment amount exceeds the daily limit of an external transfer". Then, I tried calling in to pay by phone and they refused to take the payment BECAUSE THE CSR SAID I DID NOT SOUND LIKE A MAN! I verified my social, my account number, my DOB and my address and previous address flawlessly and she accused me of not being a man and said she would not take my payment that I would have to travel 2 hours to a branch to pay off my loan!!!! Your algorithm should be deciding my gender (Account #, SS#, DOB# Address, etc), not the assumptions and judgements of your CSRs. ALL OF THIS OVER MAKING A PAYMENT??!! SCFEDCU's archaic IT and customer service has been horrible for all 3 years. I want to pay-off ASAP and never deal with you again."

  ---

  Response from the owner

  We are sorry to hear you had some trouble when paying off your loan. A member of our team will give you a call to ensure you were able to pay off your loan. We appreciate your membership and hope to resolve this for you as soon as possible.

• J

  Julie Kelly

  5.0

  Sam Fanning helped me get my auto loan approved quickly and easily! Highly recommend doing business here.

  ---

  Response from the owner

  Ms Kelly, Thank you for leaving such a wonderful review. Same and the team in Columbia love serving members and exceeding expectations. Thank you for choosing South Carolina Federal Credit Union.

More reviews (15)