South Metro Federal Credit Union Credit Union Dr, Prior Lake, Minnesota

South Metro Federal Credit Union Reviews

3.8 stars based on 15 reviews

Featured Comments:

• R

  Ray Johnson

  5.0

  Very nice 👌 and friendly atmosphere

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  Response from the owner

  Thank you so much for your kind words, Ray! We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

• B

  Ben Bartholomew

  1.0

  I worked for a Credit Union back in Utah and while I was there all employees were trained in how to process payments for members regardless of loan type. Additionally tellers could answer almost any questions that involved the overall account itself. While specific loan questions and details would require a loan officer there was rare a time where a teller or Member Service Rep couldn’t help. Yet, EVERY time I call I’m told “sorry we can’t do that on the frontline. Let me get you to another department.” After being transferred there I’m told “I’m sorry they got you to the wrong person let me get you to someone else.” This person is usually not there or is also not able to help! I’m sorry but this is the WORST financial institution I’ve ever felt with. TRAIN YOUR EMPLOYEES TO HELP YOUR MEMBERS!

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  Response from the owner

  Thank you for reaching out, Ben. We are so sorry to hear that you had a bad experience! We put training as a priority and will investigate the issue you had when you called. For future loan inquiries, you can select the option to speak to a lender directly (call our main number at 952-445-0888 and select option 2). We do apologize for any confusion or frustration this may have caused you and hope that in the future your experience is as seamless as we strive for it to be!

• M

  Mark Wacker

  1.0

  BE AWARE- Company policy for NOT investigating suspicious activity on checking/savings accounts. There was a debit and credit that was NOT recognized by the client. Spoke with the fraud department and the representative was rude and incompetent. Been a member for over 20 years and no recognition for loyalty. I will be removing my funds and banking at an alternate Financial institution.

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  Response from the owner

  We're so sorry for the inconvenience you have experienced, Mark. It is our policy to diligently monitor fraud and suspicious activity to ensure the security of our members’ accounts. Even so, there are some transactions that can go unnoticed, especially when it is both a debit and then credit. In order to dispute a debit card transaction you would have to call our card issuer, CO-OP at 1-888-662-6208. We will also be looking into this situation to see if further training would help ensure that we are always giving the best and highest quality of service that you have come to expect from all of our employees. We absolutely appreciate your loyalty over the years and would love a second chance to help make this right.

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