South Texas Federal Credit Union W Dove Ave, Mcallen, Texas

South Texas Federal Credit Union Reviews

3.9 stars based on 33 reviews

Featured Comments:

• A

  ARNULFO CRUZ

  5.0

  I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to be a member of this quality institution since 1997. Please, let them take care of all of your banking needs, they know what they are doing!

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  Response from the owner

  Hello Mr. Cruz, we believe in working hard to keep our interests rates low and our members happy, so we are really glad that has come across for several years now. Thank you for your positive review. We will let Jackie know of your kind words.

• A

  Ambarina Hernandez

  1.0

  Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she had gone home ill (how convenient). Since I got upset, Daniela says she’ll take my info and try to help. She goes to a back office behind closed doors, comes back and says she wil be calling the company to straighten out the problem and then changes the whole story by saying she will pass info on to Janie. I feel she lied to me !!!!!

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  Response from the owner

  Hello Ms. Hernandez, we understand your frustration since there was an issue on your account that was not yet resolved. Nonetheless, we strive on always finding the most convenient solution and I apologize if you perceived it otherwise. Unfortunately some processes require more steps and manager's authorization/access. This is the reason Daniela had to relay your information to Janie since she did not have access herself. Again, we apologize for the inconvenience this may have caused you. We know now the issue in your account has been resolved, and we hope to regain your trust in us.

• E

  Eva Martinez

  3.0

  I have been a member for a while but their service seems to get worst and worst. As you walk in there’s is no one to welcome or help you the front end reps Were all talking amongst each other. I seating for over 15 min without being helped and another man walked in and sat down next to me at the same time with not being helped. A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!! I walked to the teller line and at first no one seem to be there to helped but another young girl from the back came with short curly hair very friendly and helped me with my online banking problem. No name tag so I could not see her name and did not ask! Turns out I was there longer waisting time when it could been solved faster and I tried calling but was not getting anyone on the phone ether. The young girls are not professional and do not care about there job, or your customers, not dress professionally and no makeup on and sometimes don t know that they doing.

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  Response from the owner

  Hi Eva, we appreciate your feedback as a longtime member of our credit union. We strive to be professional at all times and we apologize that you had a bad experience otherwise. We are continuously and constantly working to exhibit a professional business environment for our members. We will take your feedback into consideration to provide a better experience moving forward. Thank you for being a loyal member.

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