Southeast Financial Credit Union Northcreek Blvd, Goodlettsville, Tennessee

Southeast Financial Credit Union Reviews

3.9 stars based on 9 reviews

Featured Comments:

• S

  Sandi Hinkley

  4.0

  I had a good first time visit. They were nice friendly services

• W

  Wanda Daniels

  5.0

  I love this place. They are lightening fast on loan processing and approval. There has been a major change in the atmosphere here in the past few months! Lori and Kira have always been great, and I adore the new teller, Donna. What a welcome change to the bank! I highly recommend Southeast Financial for all banking and borrowing needs. I have never once been disappointed. I trust them with all that I have. Truly a step above the rest.

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  Carlie Malone

  1.0

  I applied on a Sunday for a car loan and knew that it would not start being reviewed until sometime Monday. While I was trying to be patient it was getting close to their closing time on Monday so I called to see if there was an update. I had not heard from anyone via phone call or email at this point. I spoke to someone in their loan department who told me she had my info and application in front of her and would call me back before she left that day. No phone call. The next day I again waited until around 3pm to call for an update. I was connected with Christy in the loan department and she was hateful to say the least. She was absolutely annoyed that I was calling and told me they had already processed my application. News to me because no one emailed or called me??? I ultimately went another route for financing with a company who cared about me as a customer. I wouldn't recommend a stranger here.

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  Response from the owner

  We're sorry that you had a negative experience applying for a loan with us. We currently have a higher than usual volume of applications, so it may take longer than one or two business days to process and follow up with applicants. We spoke with Christie for more information and she apologizes for failing to call you at the end of the day and if her tone was taken as rude because that was not her intent. Our goal is always to provide the highest quality member service and we are taking this opportunity to address the importance of timely communication. If you would like to speak to someone further about your experience, our Director of Consumer Lending, Edwin Linzie, is available at 615-743-3746.

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