Southeast Financial Credit Union National Ave, Chattanooga, Tennessee

Southeast Financial Credit Union Reviews

4.2 stars based on 14 reviews

Featured Comments:

• J

  Jimmy Blanton

  5.0

  Kerry is awesome. I applied for an auto loan, and she made the process very quick and easy.

• m

  manny crumsey

  1.0

  Terrible communication, I’m a car and atv dealer and I send over many loans no one at the Chattanooga location calls the dealership or the customer to update on the status of the loan. I do a lot of business with customers with great credit. Guess I will find other bank. Very rude when you go there in person.

  ---

  Response from the owner

  We apologize that you had a negative experience at our branch. When it comes to vehicle loans, we work directly with members during that process and encourage them to contact us with any questions. We’d like to talk to you to see where we could improve and share some information about how we work with dealerships. Please call us at 800-521-9653 and ask to speak with Edwin, our director of consumer lending.

• M

  Mary Jane Kevin

  1.0

  I get theres a "pandemic" but when a 4yr old needs to use the bathroom to CHANGE clothes you'd think they'd allow it. We weren't asking to use the toilet only to change clothes. Shame on you Helen, I hope none of your children or grandchildren are in that situation. Closed out all my accounts with them. Thank you Regions for never being this petty!

  ---

  Response from the owner

  We're sorry to hear about your recent experience in our branch. Although the age of our building and location of the restroom increase our security risk, that shouldn’t decrease our compassion for situations like this and we sincerely apologize. We've addressed the issue with our staff to ensure this type of experience doesn’t happen again.

More reviews (11)