Southeast Financial Credit Union James Robertson Pkwy, Nashville, Tennessee

Southeast Financial Credit Union Reviews

2.0 stars based on 16 reviews

Featured Comments:

• R

  Rooster Davis

  5.0

  I recently had a issue with a overdraft charge and I was a little upset about it, not going into the details but I called the customer service department and explained it, Southeast help me with my concerns and I am so grateful and I work with some young people who don't want to use banks and I try to explain why a credit union is a good option to have your payroll deposited in the credit union ( only need $5 $10 start opening account and you still can setup a Xmas club saving for your Christmas by putting aside some of your money through the year and then your credit union will send you a check for Black Friday sales

• J

  Jeff Cartwright

  1.0

  This place does business with bad car dealerships. They will report everything negative to creditors and quarterly charge you thousands for in-house insurance if you do not provide proof of insurance.

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  Response from the owner

  We are sorry to hear that you’ve had a negative experience. Southeast Financial Credit Union doesn’t have partnerships with dealerships. We offer to finance vehicle loans to anyone who qualifies for memberships and a loan. We would be happy to assist you in resolving the issue with insurance verification. Call us at 615-743-3700 and ask for Edwin.

• W

  Will Cobb

  1.0

  I was approved for a personal loan, with my credit being 790. Easy process. Then I received a very unprofessional email about “you didn’t do this right” and “I need these things”. So I call the representative that approved the loan and emailed me and she was nothing but rude on the call. I just had some questions and she would cut me off, correct me with attitude, and almost sass my comments or questions as if it was my job and I’m stupid for not knowing this stuff. I have decided to not take the loan, yes it would have helped me with some personal matters, but I do not want to have to work with her ever again. I used to recommend Southeast financial, I never will again. I know they don’t care to read this comment or fix what happened, but at least people looking for reviews will be able to see this!

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  Response from the owner

  Mr. Cobb, I’m sorry to hear you had a negative experience during the loan process. Providing excellent member service is a top priority at Southeast Financial and we want every interaction you have with the credit union to be a positive one. We appreciate your feedback and would like to learn more about what happened. I shared your comments with a member our senior management team this morning but they were unable to reach you. At your convenience, please contact our Member Service Call Center at 615-743-3700 or 800-521-9653 and ask to speak with Kathy.

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