SouthState Bank E University Dr, Auburn, Alabama

SouthState Bank Reviews

2.0 stars based on 13 reviews

Featured Comments:

• R

  Rusty Prewett

  5.0

  David, Troy and everyone in this branch are so awesome. They go over and beyond and support this community in so many ways. Thankful for all they do!

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  Response from the owner

  That's great to hear, Rusty! We will share this positive review with the staff.

• D

  David Belk

  1.0

  Since the name change (twice since Charter Bank) I have experienced errors, issues, and a lack of professionalism I've never seen before and I was there for the Wachovia to Wells Fargo devolution. The app has never worked, not once. You will get handed off if you are able to get someone on the phone. If they make a mistake, they will not tell you what that error was, only that they regret it happening. If someone bought this bank for parts or something, I wish they would let the account holders know.

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  Response from the owner

  Hello, David. We apologize for any downtime with the app you've experienced. If you'd like to have a digital expert reach out to you directly, please email us at [email protected] with your preferred phone number.

• K

  KC VINA

  1.0

  I open my account when it was charterbank. and then I went abroad for working. I called the customer center yesterday they said it's changed to Southstate bank from Centerstate bank. so in couple years they changed the name of the bank 3 times. and another thing is, I am a business man. I travel alot. everytime i go to different countries my card stop working because i didn't let them know that I will be in different place using my card. I am definitely closing my account when I go back to the states.

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  Response from the owner

  We understand your frustration, KC. Next time you plan to travel, please call us at (800) 277-2175 or login to Online Banking and send us a secure message with your card number, travel dates and the location you are traveling to ahead of time.

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