Space Coast Credit Union | Palm Coast West | FL Leanni Way, Palm Coast, Florida

Space Coast Credit Union | Palm Coast West | FL Reviews

3.1 stars based on 31 reviews

Featured Comments:

• F

  Francisco Gonzalez

  5.0

  Branch went above and beyond assist me in establishing my account. Teller explained the various banking options also using cvs and all point network. The option to use share branch service but that service only available when your outside SCCU branch area or different state. The now have deposit feature in the atm.

• m

  madison atwood

  2.0

  The only reason I’m giving more than one star is that when you’re physically at the bank, everyone is great and I never have a problem. Their technology and systems are not customer friendly and I’m really tired of years and years of issues both with the phone system and their app. I’ve been with this bank for almost 11 years. The banking app they use works 50% of the time. The other 50% I have to log in on a Web browser because any attempt to log into the app triggers a pop up error. The in-app Mobile deposit for checks is the worst system I have ever used, the automatic capture will not take a photo despite following the instructions it’s giving me. I don’t know how much darker of a background I need when I’m using a solid black background, and I know what the front and back of a check are - obviously the auto-capture doesn’t because if it’s not the background its telling me to change, it’s the face of the check...even though the check is on the side it should be. The phone systems are just an endless loop of robots. If you’re using the member service center to call them about an issue with your account it will give you an option to speak to a person but attempting to use it just throws you back where you started in an endless frustrating cycle. Every time I call I have to go through a line I do not need just to be routed to the person I need to speak to. If you’re going overseas, it doesn’t matter how many times you tell them or how specific about your itinerary you are, they will still freeze all of your accounts the first time you attempt to purchase anything. If you’re a traveller like me with limited internet access to call them every time they lock your card, good luck. Even speaking with the team on the phone gets you nowhere. They tell you they’re filling some form out so that it stops happening and then they continue to lock your card. Extremely inconvenient and inconsistent, I gave them a full itinerary both times I went overseas every time I contacted them to unlock the card to no avail. They obviously lack communication between departments. Instead of fixing any of these things for years, they just keep adding new technology and systems to make things more complicated. It’s ridiculous and I’ll be changing banks soon. Tired of the inaccessibility.

• S

  Space Magic Rsinbow Infinious The Creator AIOS

  5.0

  Woe! I need you and..Rainbow is really good for space!

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