Spero Financial Verdae Blvd, Greenville, South Carolina

Spero Financial Reviews

3.7 stars based on 44 reviews

Featured Comments:

• M

  Michelle Wright

  5.0

  What an amazing smooth business transaction. I'm a new member and I had the pleasure of being assisted by Marquita McClellan and Ryan Phoenix. They really made me feel like they'd look out for me in my business transactions. They were very efficient, knowledgeable, and professional. I felt so much better about my new business partners. They're definitely an asset to the company.

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  Response from the owner

  Thank you, Michelle, for these kind words! We will pass them along to the team members, as it will make their week. Thank you for your membership. It is an honor to serve you!

• J

  Julia E

  1.0

  Avoid!!!! Communication with this company is the worse..first they forgot (or loss my information) to process my heloc in the time frame I was told back in October. I was told 30 days ..so by Dec. I just assumed it wasn't approved.. Mid January , I get an email from the closing attorney in regards to my loan. I was shocked and said this still exists? Since i had no information nor emails, i figured they didnt process it. zero communication then and today it's the worse. Their app is minimal. It lacks vital information in regards to your account. I linked my main bank account thinking it was link, so I could pay my monthly payment. Nope. But now I can't remove it. I hide it..and it's still there. When I look at the app, it shows my loan is less then what I have used. But yet customer service says differently? App issues? Or dishonest policy's..most likely both They have zero business linking to my bank information on their app..especially if I can't make payments between the 2.. Three they applied a MPI amount to my loan, without discussing this with me. I have had zero information about this. It was not discussed with me at time of the application. I absolutely detest this company. I will never use them ever again. The fees are horrible!!! Also info, I never got this info during this process. My own bank doesn't charge me fees. I can use a debit card anywhere and my bank reimburses me for fees drawn from other banks. I have called before asking questions about my loan and everyone is rude. I am amazed at how anyone can justify using this place for anytime of business.

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  Response from the owner

  Good Morning Julie - We are surprised and disappointed with this review. As a member-owned cooperative, we strive to provide excellent member experiences each time. Our teams are looking further into the experience you denoted. If you are willing, will you email your best contact number to [email protected]? Thank you.

• D

  David Mosley

  2.0

  I tried to change my checking from a fee base to free because I do not use it often, only to be told that I couldn't. I am looking for another bank!

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  Response from the owner

  Hi Mr. Mosley - Thank you for your feedback. As a member-owned cooperative, we strive to provide excellent member experiences each and every time. We have passed your comment along to our Member Services team to look into further. They may reach out to you directly for more details. Thank you again.

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