SPIRE Credit Union - Coon Rapids Northdale Blvd, Coon Rapids, Minnesota

SPIRE Credit Union - Coon Rapids Reviews

3.4 stars based on 24 reviews

Featured Comments:

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  Caroline Baker

  5.0

  I chose a credit union due to poor experiences with national banks. I moved to Anoka from Hudson, WI 4 years ago. Looking for a new credit union near me, I chose Spire and I'm glad I did. I'd like to give a big "shout out" to an outstanding manager, Caitlan Nordlund, who went above and beyond to help me get the "hold" on an insurance check sooner rather than later. She listened to my "story", empathized with the situation, then actually followed through to ease my concerns. So grateful for Spire.

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  Response from the owner

  Caroline: We are so happy to hear that SPIRE has had such a positive impact on your life. Caitlin is wonderful, and we will be sure to share your kind words with her. We're so glad to have you as a member. Thank you for the five-star review and for being a SPIRE member!

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  Melodie Hawkins

  2.0

  I don't like the online banking. They are always asking me to change my password, and I don't like how long it has to be.

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  Response from the owner

  Melodie: We appreciate your feedback on our digital banking platform. We require complex passwords to keep your personal information as protected as possible. If you activate either Touch or Face ID on our mobile app, you will no longer need to update your password frequently. If you have further questions, please contact us at [email protected] or 651.215.3500. Thank you for being a SPIRE member!

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  Des Dlek

  1.0

  If I could give zero stars I would. I made an appointment for 4:15 yesterday to open a checking account for my daughter. A woman called me at 4:18 because I was a couple minutes late and said it would be fine if I got there at 4:25. I get to the bank and a Darci refused to help me stating they needed an hour despite someone just stating it was fine. Single mom trying to open an account here for her daughter. Thanks for no help!

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  Response from the owner

  Des: We are sorry for this recent experience that you had at SPIRE Coon Rapids. Your time is valuable, and we always want to provide you with timely service. Our Assistant Vice President of Relationship and Service Experience would like to reach out to you so we can learn more about this situation. Please email us with your contact information at [email protected]. Thank you for leaving your feedback and for being a SPIRE member.

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