StagePoint Federal Credit Union N 3rd St, Laramie, Wyoming

StagePoint Federal Credit Union Reviews

4.4 stars based on 48 reviews

Featured Comments:

• D

  Dennis Fink

  5.0

  Jason and Jake Rock! Thank you for always taking care of us!

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  Response from the owner

  Thank you, Dennis!

• D

  Daniel Peterson

  5.0

  I've found everyone I've interacted with at StagePoint to be fantastic, competent, and genuinely helpful - especially Jake Anfinson, who I've interacted with the most. I think they really live up to what makes smaller credit unions great: a focus on their customers, a desire to help, and no sales pressure or hidden fees that can often make national chain banks so agonizing to deal with. I'm trusting them to finance my home construction, and I don't believe anybody would provide me a better deal or better service. I'm very glad I found StagePoint.

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  Response from the owner

  Thank you, Daniel!

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  Mitchell May

  1.0

  Stage Point Credit Union (STPC), a banking business here in Laramie, claim to work harder for their customers.  My experience with them proves that their claim is totally inaccurate. I recently had a vehicle loan with this company. When I purchased the vehicle, I promptly purchased Auto Insurance. Somehow STPC never received proof of insurance. They claimed they sent me two letters requesting proof of Insurance. I never received those letters. They consequently started charging approximately $350 a month for no proof of insurance. Almost 2 years later I checked on my loan and found out they had been charging me that fee. I was amazed to find out STPC never personally contacted me to tell me about these additional charges. I then showed them proof of insurance and they said they couldn’t do anything about it even though I said I had insurance from the beginning. They were not concerned that my loan would have not been paid off for 100 years? If they truly would have worked harder for me, they would have made a simple phone call to verify if I had insurance. In their words that would be too much of an effort on their part with all their customers in addition they kept pointing out that it was solely my fault. They only did what was required on their part which was 2 letters that I never received. As you can see they will only do what is REQUIRED and NOT work harder for you. I have worked for large corporations and in those companies if you only did what was required you were considered a low value employee. Those individuals were eventually released and we hired new motivated employees who went beyond expectation. This credit union never met my expectations. I would never recommend this SPCU to anyone. I had to cancel my loan with STPC and took my business to another local credit union. I suggest all those who read this comment take your business to a company that will not see you as a number but as a person that they will truly work harder for you.

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  Response from the owner

  We are sorry to hear that you have had a negative experience with StagePoint. We value our members and strive to meet their expectations and we obviously did not meet yours. While we feel differently about some of the statements made in your review, we wish you nothing but the best of luck in the future.

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