Star One Credit Union | Cupertino N De Anza Blvd, Cupertino, California

Star One Credit Union | Cupertino Reviews

3.6 stars based on 10 reviews

Featured Comments:

• S

  Silivalley foodie

  5.0

  We love star one - the staff and tellers are so kind and efficient. Everyone in my family has a star one account

• B

  Bird

  1.0

  Very bad customer service, when you need cash from your saving or checking accounts they ask you why you need this for? What you are going to do with money? It’s a joke. Gave you bad attitude. I closed my accounts with this bank. I’m happy I did.

• D

  David Collins

  5.0

  I visited this branch around noon yesterday (7/10/2020) to get some questions answered about my Star One account before I move to another state. When I first walked up to the door a friendly employee was manning the front door and informed me that entering the building was by appointment only, and that I’d have to book an appointment online. He also said if I had a problem then to let him know so that he could take care of me. I went back to my car and accessed the website on my phone to book an appointment but the next availability wouldn’t be for 4 more hours, which didn’t work for me and so I returned to the friendly deputy doorman. He listened to me explain that I was unavailable for the later appointments, and I said that my questions were brief and regarded the fact that I am leaving the area in a week and time was not on my side. The doorman connected me to John B from Member Services who said he could help me out and took me to his desk. I had a list of questions to ask about my account and had to make some changes, and John was a huge help and took care of all my questions showing his patience and professionalism. He even went the extra mile and looked up local credit unions near my new out-of state address before I had a chance to ask about accessing my account via partner credit unions. It was the most incredible bank visit I’ve ever had and I’ve become a Star One customer for life. I wish I caught the name of the deputy at the door, all I can say is he’s lived on the Gulf Coast. Also when I was leaving he helped me avoid close contact with someone who didn’t have their mask on. 10/10 to both John B and the friendly employee at the door.

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