Star One Credit Union | Sunnyvale Enterprise Way, Sunnyvale, California

Star One Credit Union | Sunnyvale Reviews

3.6 stars based on 16 reviews

Featured Comments:

• B

  Bill Stanek

  5.0

  3- p's-- professional, pleasant & proud !!

• B

  Belinda Penny

  1.0

  I'm writing this review just so it's noted ahead of time. Most every time I come in to cash a check as a non-member at the Sunnyvale or Stevens Creek branch off top a teller has an issue because of my skin hue. (a few tellers gave me no issue cashing my non member checks at the Steven's Creek branch but I haven't seen a couple of them since 😬 !!!!Yesterday the teller tried to tell me my check looked forged and that the penmanship was off.!!!!. (so now I need to video record checks being written out to me in fear of cop calling and harassment to get her kicks and time waste) I told this same hued woman of a different ethnicity that the check was written by the person that is on the head of the check. So I see, just because payments don't agree with your bias, now you use the forge check tactic???.. Nancy was playing on the phone hanging up several times in the members face on the phone when she called to verify the check, wasting time and to instill duress in the situation. She left a message leaving a phone number that wouldn't directly lead to her upon call back. When I called I reached the member they answered and star one has the members correct phone number. For 2 member approved checks I was in the bank for upwards of 25 minutes. Which is fine as my time is valued by the person from whom the checks were written. Y'all treat brown skinned people like criminals aka bwb. Even after months I still get unusual treatment by certain staff acting as if I'm doing something wrong instead of them rapidly fulfilling the request for which I came. Star one is right, but you should put a negative Infront of that star name.

• A

  Alyssa Anderson

  1.0

  If I could give negative stars, I would. As others have said, DON'T GET A LOAN HERE. They run your credit, ask for documents for preapproval and then disappear. MAYBE you get a preapproval letter, but good luck after that. I had 2 different loan officers and was about to get a 3rd, when I moved on. So glad I did, I close in a couple weeks. Again, NO thanks to them (after being a loyal customer for 9 yrs, 2 previous loans). Don't do it to yourself, go elsewhere, there is no excuse for their lack of customer service, idc how busy you are, don't run credit if you can't handle taking on another client, its completely irresponsible!

More reviews (13)