State Bank of Southern Utah S Main St, Richfield, Utah

State Bank of Southern Utah Reviews

4.3 stars based on 11 reviews

Featured Comments:

• C

  Carter Henrie

  5.0

  I'm from the deep south. When I moved to Utah, if I'm honest with you, I was not ready for all the fry sauce that swims around these parts. Another unexpected inconvenience was all the high interest rates, and down right rude individuals at banks telling me my business. That is, until I was guided by the lord to bank at this fine establishment; State Bank of Southern Utah. I was introduced to the finest young man I've ever seen and he treated me like I was family. I got the lowest interest rates, and again, the way Jordan Porter took care of me was prestigious to say the least. I'm so grateful for SBSU and feel very fortunate to have found a bank that loves their customers no matter where they're from. Southern hospitality is not dead after all. Thanks Jordan Porter, and thank you SBSU! Also, if I could get that Porter kids number? I'd be happier than a crocodile in a chicken pin if he would come over to watch one of them jazz games sometime. I'm also interested in whatever church he attends. The guy just seems to have his ducks all in a row.

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  Response from the owner

  Carter, thanks for the awesome review! We're glad you joined us from the south. Jordan is great, we'll let him know you appreciate his service.

• L

  Lane Nelson

  1.0

  Their mortgage officer is a nightmare to deal with. I recently refinanced my home to get as far away from these guys as I possibly could. When I first got the mortgage, I had questions like anyone else would have, and trying to get them answered was like pulling teeth. The paperwork that they needed, would get brought up every few days rather then having a list of what they needed. “Real professional”, I ended up having to leave work to ask the questions and source the paperwork they needed due to them not answering the phone calls. So, DO NOT go through this place unless you have a lot of spare time, and aren’t in a hurry to have your mortgage done. Mine was about 8-9 weeks before it was finished, steer clear of this place. I’d recommend a local mortgage place that you can call anytime, or that will actually inform you of what is going on. This place is a joke!

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  Response from the owner

  Lane, our customer care is available anytime Monday thru Saturday 8am - 8pm at 435-865-2300 for assistance.

• K

  Kaitlyn Sorensen

  1.0

  Unfortunately I've had only unpleasant experiences with SBSU (Richfield). I was thrilled when we started our home loan process with them! They offered competitive rates and I was glad to keep it local. After we committed to use their services, the customer service was terrible. Communication became non-existent, paperwork was painfully slow, dates were continually pushed back, and interest rates went up twice before the loan was "locked in". It's been incredibly frustrating! I sadly won't be recommending the services there to anyone I know and love.

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