State Employees Credit Union St Michaels Dr, Santa Fe, New Mexico

State Employees Credit Union Reviews

3.2 stars based on 28 reviews

Featured Comments:

• N

  Nikki B

  5.0

  Maria Debbie and Jackie are so awesome!

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  Response from the owner

  Thank you for the great review, Nikki, we agree: Maria, Debbie and Jackie are fantastic and we are so glad to have them on our team!

• d

  dakota parke

  1.0

  Customer service is garbage and there online banking is very poor. Spoke to a Pauline she was very rude and unhelpfull. Would definitely recommend going to another bank. read all the reviews alot of people have been screwed by this bank.

• K

  Kenn George

  1.0

  BEWARE!! I went to close my checking account, which was attached to a savings account, which actually had $50 in it, which I never used. When the teller told me I would be getting back $11 and some change, I asked, is that all? She said yes. I told her that I opened with a $50 deposit, which was the savings. She said, oh that account was closed. I asked, who closed it? She said it was closed due to being dormant. Ok, well, where did the $50 go? I never got $50 dollars and they sure didn’t transfer to the checking. The point is, if I had $2,000 saved in the savings account, would they have closed it if I never made a withdrawal and just keep the $2,000? Something not right about this at all. I could care less about $50 but it is a matter of principal. BAD business practice!

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  Response from the owner

  Hi Kenn, thank you for giving us your feedback. You are correct that we do charge a fee on dormant accounts after more than a year, and we send out multiple letters alerting members of the fee before we being charging an account. However, after looking into it, it appears your notifications were returned to us with an invalid address. Since you had no way of knowing the account was dormant and would be accruing a fee, we can understand your frustration at learning about this after the fact. We recognize the importance of clear and timely communication and we would like to remedy this situation immediately. A senior representative will be contacting you this week to address this. Thank you again for reaching out and giving us the opportunity to rectify this lapse in our communication.

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