State Employees Credit Union of New Mexico Montgomery Blvd, Albuquerque, New Mexico

State Employees Credit Union of New Mexico Reviews

3.7 stars based on 47 reviews

Featured Comments:

• K

  Karen Garcia

  5.0

  Tanya Cisneros is great she always is there to help with all my banking needs.

• M

  Mark DuBois

  1.0

  A pathetic excuse for a credit union. No Saturday hours and the ABQ branch closes at 5 PM every weekday. Phone system is out 50% of the time, so no way to contact them. They don't use Venmo or Zelle. Go elsewhere!!!

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  Response from the owner

  Hi Mark, Thank you for taking the time to share your feedback with us. We are not aware of an outage with our phone system can you share what number you called, the time, and the specific message you received telling you that the phone system is out? This will help us troubleshoot it so we can better serve our members. Regarding our branch hours, you are correct that we do not have Saturday hours at our Albuquerque branch, however we do offer a variety of convenient options for our members including online banking and bill pay, a mobile app which allows you to make deposits right from your phone, online loan applications, and more. You can learn about these services on our website at https://www.secunm.org/services/access-services. We also have a P2P payment system similar to venmo called PopMoney. You can find information about Pop Money at https://www.secunm.org/services/access-services/online-banking-bill-pay.html. Of course we are also always happy to see our members in person during business hours, and to make it more convenient for our members with busy schedules, you can schedule a meeting to make your visit as fast and efficient as possible. https://www.secunm.org/contact/contact-us/schedule-a-meeting.html We thank you again for bringing your concern about the phone lines to our attention and will work to identify any issues and remedy them as soon as possible. Thank you again for sharing your experience, and thank you for being a member.

• a

  abdulelah Hussein

  5.0

  Tina is great very helpful very responsive, always has great positive attitude even when I go in there and the line is long I’d let people go ahead of me because I would rather work with her instead. Definitely needs a raise

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  Response from the owner

  Thank you for the positive review Abdulelah! Tina really is fantastic and we are lucky to have her on our team!

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