STCU: Ritzville Branch E 1st Ave, Ritzville, Washington

STCU: Ritzville Branch Reviews

1.3 stars based on 7 reviews

Featured Comments:

• M

  Mickey Silvernail

  5.0

  Staff was very professional, and made it easy for me to open accounts for my spouse and children's accounts. We were there for over an hour as opening accounts take a bit of time, everyone was nice and made the process less painful. As far as no local phone line, with other comments I live in town and have zero worries about this as if I have a problem I'll just go in! Looking forward to a long relationship with STCU for all my families banking needs.

• D

  Den Snead

  1.0

  Worst customer service EVER! I have several issues in the last year and they do not have the common sense or courtesy to let a customer know if there is an unusual problem. First it was with transferring and signing paper work for a ROTH acct. Then ATM was frequently out of service. Now there is an issue with a hold on a deposit check from 3/24. 3/29 I see nothing has been deposited. Why the heck would any business not notify the customer if there is an issue? Called Spokane STCU and they won't give us the Ritzville branch phone, Spokane spoke to Ritzville while I am on hold. Spokane said Ritzville could remove the hold on deposit but Spokane could not, refused to give me the Ritzville branch phone again and said I had to drive the 20 miles to talk to Ritzville in person. I drove 20 miles and Ritzville branch spent 15 minutes looking things up AGAIN and could not remove the hold. Can't call the local branch, no communication with customers. RIDICULOUS, terrible servcie.

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  Response from the owner

  Den - thank you for taking the time to leave a review. We're sorry to hear you had a frustrating experience with us. Sometimes holds are placed when large deposits are made in the branch as part of our federal regulatory policies or if a check is deposited through an ATM or mobile deposit. When this happens, we release a portion of the funds immediately and the remaining once they have been verified (usually 3-7 business days). On deposit receipts we notate if a hold has been placed on funds and when they will be released along with the available account balance. We understand that a conversation about the hold may have been helpful in this situation and will use this as a coaching opportunity for our team. To best serve our members in the branch, our branch staff do not have phone lines for calls. This helps reduce lines and wait times for members who come into the branch.

• A

  Allie Wier

  1.0

  Refusing to open an account because it was 3:50pm saying we don't open accounts after 4. No wonder yall don't get much business. You chase anyone interested in account away with your poor attitudes.

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  Response from the owner

  Allie, we are very sorry to hear this. We confirmed with the branch that this isn't our policy. If you're still needing to open an account, please let us know and we can have someone reach out to you to discuss!

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