Stride Bank, N.A. E 300 S Salt Lake City, Utah

Stride Bank, N.A. Reviews

2.0 stars based on 3 reviews

Featured Comments:

• C

  Chris Mac

  1.0

  Liz in this customer service gives this company a bad name. Holy molly the worst customer service I've ever experienced.

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  Response from the owner

  We’re so sorry to hear about this. We’d like to connect you with the local management team to listen and learn more. Could you please email [email protected] with your phone number or call us at (580) 233-3535 so we can have local management follow up.

• B

  Becca Dennis

  1.0

  The worst customer service I've ever experienced. I called to ask about their transfer services to see if they were set up to work with apps like Zelle, Venmo, etc. The people at Stride Bank were genuinely awful. I asked the rep if they worked with Zelle. I had a difficult time understanding her answer and asked a clarifying question. She became irritated, interrupted my question, and hung up on me. I called back hoping it was an error, but the second rep was even worse. I explained what happened and told her I had a second question, intending to ask about their Chime service. She talked over me and hung up before I even had a chance to say anything. I realize a random review from a stranger on the internet is easy to read and dismiss. I know that I'm guilty of assuming highly critical reviews are the result of temper tantrums from adults who couldn't get their way with an unreasonable request. But I can assure you, that's not what happened here. If I can't even ask a simple question about which transfer apps work with their services, then I shudder to think of what they'd do with an actual customer's account issue. This experience has been a 0/10 and I'm shocked that they're in business at all, let alone in the business of convincing people to trust them with their money.

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  Response from the owner

  We’re so sorry to hear about this. We’d like to connect you with the local management team to listen and learn more. Could you please email [email protected] with your phone number or call us at (580) 233-3535 so we can have local management follow up.

• M

  Matthew Reymann

  1.0

  I went to an Allpoint ATM in a Walgreen's to withdraw money "free of charge." The ATM debited my account, whirred like it was dispensing money, but no money came out. I contacted the ATM company who passed me off to the bank. I contacted customer service the next day, since they were closed for the day(pathetic). I was assured by the CSR that my money would be refunded to me immediately. It wasn't. Now, 9 days later, I called again to see why the delay had been so long. The CSR this time says he can't find a previous record, which is a clear failure of oversight. He says I need to fill out a form, and MAYBE I will get the money they STOLE from me in 60 days!!!!. I am dumbfounded, baffled, and befuddled by the depths of this horrible customer service. I needed that money 9 days ago. Now, if I ever get it back, it will be months from now!!!! This should be a criminal offense. DON'T TRUST THIS BANK!!!!

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  Response from the owner

  We’re so sorry to hear about this. We’d like to connect you with the local management team to listen and learn more. Could you please email [email protected] with your phone number or call us at (580) 233-3535 so we can have local management follow up.