Subaru of Mobile E Interstate 65 Service Rd, Mobile, Alabama

Subaru of Mobile Reviews

4.3 stars based on 236 reviews

Featured Comments:

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  shawn williams

  5.0

  Jillian’s customer service and attention to detail is what companies need. I am thankful she is with Subaru of Mobile. I know my family is safe with her as our advisor.KEEP UP THE GREAT WORK I wanted to update this review with addition of Mr Henry to the service department. He and Jillian work so well together and will definitely make Subaru of Mobile a 5* service team.

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  Response from the owner

  Hi Shawn, Thank you for the 5-star review! We are happy to know both Jillian and Henry provided excellent attention to detail during your recent visit. We look forward to continue servicing your vehicles.

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  James Burkett

  1.0

  During the fall of 2020, we purchased a Subaru Outback from Hacks Cross Subaru in Memphis, TN. We moved to Ocean Springs, Mississippi and the nearest Subaru dealership was in Mobile, AL. At the time of purchase Hacks Cross Subaru stated our vehicle received, Subaru Added Security Maintenance plan for 2year/24,000 at 6,000 mile intervals - this was a Subaru of America offer and valid at any Subaru dealership. We attempted to get the first service (scheduled/routine) on our vehicle at the Subaru dealership in Mobile around June 2021. At the time of check out we were told that "offer" from Hacks Cross was not applicable to that dealership or any other dealership besides Hacks Cross and that Hacks Cross has lied/mislead us during the purchase. Disappointed, I accepted this is as true from Subaru/Mobile and continued to take our vehicle to this dealership for routine maintenance - each time, we were charged full price. We have since relocated to Utah and went to our local Subaru dealership for routine maintenance. Upon checkout they informed us we had not used any of our free services (the very services Subaru/Mobile lied and said did not exist) and that unfortunately the period expires on November 2022. This in turn makes us only eligible to use one of these - due to the lack of mileage we drive. I called Subaru of America to verify this information and they stated the Subaru dealership in Utah was correct and confirmed Subaru/Mobile had in fact lied to us. Subaru of America said "we really don't have control over what our dealerships do". Therefore, not only did Subaru/Mobile lie to us, they stole countless dollars from our family and mislead us for no reason other than their own financial gain. Due to this experience, I cannot in good faith recommend this company for sales or service. I have reported their behavior to the Alabama Attorney General, Better Business Bureau, and Subaru Corporate of America.

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  Elizabeth Cundiff

  5.0

  My car died while on a road trip. I got it to the closest Subaru dealership- this one. Everyone was so nice and attentive. I was fully expecting to cancel my trip, but they had the problem nailed down and me out the door to finish my trip in a loaner car in about 30 minutes. Jill even came in on her off day so I could pick up my car on the way back through Alabama. This crew is amazing.

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  Response from the owner

  Thanks for the great remarks regarding your visit with our Service Department. We are thrilled to have been able to repair your vehicle, as well as provide a loaner so you could finish out your trip! We hope you will stop by the next time you are in the area and in need of service! Subaru of Mobile appreciates having you as a valued customer, Elizabeth!

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