Summit Credit Union Junction Rd, Madison, Wisconsin

Summit Credit Union Reviews

3.2 stars based on 20 reviews

Featured Comments:

• M

  Mackenzie Kuntz

  5.0

  Cynthia Gonzalez is not only super nice and professional, but she ALWAYS goes above and beyond to make sure I get everything I need when I come through drive through. I always hope I get her when I’m at this location or any other location even though I know she’s only at this one. She knows me so well, and what I want that sometimes I just wait to come to this location to see her because I don’t even need to tell her what I need! She truly is amazing! Thank you Cynthia! I’ll be back ☺️

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  Response from the owner

  Thanks so much, Mackenzie! We appreciate you sharing your great experience with Cynthia and we look forward to your next visit!

• A

  Arrielle Stewart

  1.0

  I love summit, but this is easily the worst location, unless you have a half hour, don't swing thru. Without fail the slowest bank, every. single. time.

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  Response from the owner

  Arielle, we're sorry to hear this. Thanks for bringing this to our attention. The branch manager is reaching out to you to discuss your experience.

• L

  Lou Groshek

  1.0

  I went to this branch to transfer $3,600 from an IRA savings account to a money market account (for use in a first-time home purchase). First I was told I needed an appointment with a loan officer. I clarified that I wasn't shopping for a loan, just gathering funds for my closing costs and mortgage down payment. A staff member finally agreed to help me. He then insisted that I had to pay a 10% tax penalty for early withdrawal to transfer the funds. I explained there is an exception for first-time homebuyers, and that he could find information about it on the IRS web site. He called someone else, hung up, and demanded a letter from my accountant proving that I was a first-time homebuyer. I clarified that the penalty was between me and the IRS. If it were due, which it wasn't, since I was a first-time homebuyer, I could pay it when I paid my taxes, if I didn't have proof that I had bought a home. I told him I could show him documentation of the purchase agreement, closing date, and mortgage on my phone. I asked for the name of the document. He could not provide it. He refused to give me access to my money. I finally gave up, went home, and called the helpline, where someone else walked me through moving the money myself. This time I was not asked for any document from an accountant. I spent a total of 4 hours trying to move this money. A task which took me 5 minutes from my ETrade brokerage account. Do not give these people your retirement savings. They might not give it back!

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  Response from the owner

  Lou, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. The branch manager is reaching out to you to discuss your experience.

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