Sundance Payment Solutions Throckmorton St, Fort Worth, Texas

Sundance Payment Solutions Reviews

3.9 stars based on 42 reviews

Featured Comments:

• L

  Larry Fellows

  5.0

  Taylor from Texas was very patient with me

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  Response from the owner

  Thanks for taking the time to leave us this review! Making sure our merchants have a great experience is what we're all about and we appreciate your feedback. -Sundance Payment Solutions

• C

  Carter Ferguson

  1.0

  Do Not do business with this company..... They'll sell you on good customer service at the start, once your signed up. They are gone. If you have an issue you'll spend some time on the phone with them, be prepared. Fee Fee Fee as well.

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  Response from the owner

  We're sorry that you've had a negative experience with Sundance. We'd like to hear more about your experience so we can do our best to resolve the issues you've encountered. Please contact our Merchant Support team at [email protected] and we'll work to resolve these issues to your satisfaction. Thanks, Sundance Payment Solutions

• H

  Hui Lin

  1.0

  If I can give this negative stars, I would. Met with Colte, he was nice, polite and over all seem to be a good guy. He told me that he is very responsive to customer issues and also, I won't have a monthly fee. I have this in writing, along with emailing Eric Castillo. Once Colte has my contract and account is set up. He became a ghost. I could not get a hold of him for months. I have email Eric on my issues, and he will always say "he's working on it" but it's crickets for weeks. I have to constantly follow up with him to get any update. I asked specifically about the charges and what they are for, and he said in email, in writing, that it was a bank mix up and I shouldn't be charged. Did not get a refund. I have to call my bank and dispute my charges. I email Michael Moore, the company president, and his response is "He can't refund me because he wasn't there at the time of sale and can only follow the application" yet, in the application, the charges there and what Sundance is charging me, are two different amounts. I don't have a problem paying a monthly fee, as that is pretty normal. It is the lack of communication, professionalism, lying, and ignoring my calls/texts/emails after getting a sale is what frustrates me. We are all small business owners, and we know that we do it right by the customer. I thought Sundance have the same work ethic as me, since that is what Colte, portrayed. It is much further from the truth. I will continue to use Square. Thankfully, I have not cancel with them. This issue has been going on for 8 months now. I'm sure they're great for some people, but they really didn't give a damn about my business.

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  Response from the owner

  We're sorry that you've had a negative experience with Sundance. We'd like to hear more about your experience so we can do our best to resolve the issues you've encountered. Please contact our dedicated Merchant Support team at [email protected] or directly at 888-201-1750 and we'll work to resolve these issues to your satisfaction. Thanks, Sundance Payment Solutions

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